Mariel Dominguez
Porter,TX
Summary
Dynamic and bilingual professional with a proven track record at Her Healthcare, excelling in reception management and customer service. Adept at enhancing operational efficiency through effective appointment scheduling and file organization. Recognized for problem-solving abilities and building strong client relationships, ensuring high satisfaction and retention rates.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Her Healthcare
Kingwood, TX
06.2025 - Current
- Managed front desk operations, greeting visitors and ensuring efficient check-in processes.
- Coordinated appointment scheduling and maintained calendar for senior management.
- Handled incoming calls, directing inquiries to appropriate departments with accuracy.
- Developed and implemented filing systems, improving document retrieval efficiency.
- Managed sending and receiving medical records .
- Verified patients insurance before appointments & requested referrals if needed .
- Handled complaints and questions, and re-directed calls to other team members.
Life Insurance Agent
Primerica
Humble, TX
03.2023 - 06.2025
- Developed tailored life insurance solutions to meet client needs and financial goals.
- Conducted comprehensive risk assessments to determine appropriate coverage levels for clients.
- Educated clients on policy options, benefits, and potential risks associated with life insurance products.
- Built lasting relationships with clients through personalized service and follow-up communication.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
CSR, Sales
Fred Loya Insurance Company
Humble, TX
12.2020 - 02.2023
- Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
- Developed relationships with clients, enhancing customer satisfaction and retention.
- Processed sales transactions efficiently using CRM software, maintaining accuracy in data entry.
- Collaborated with marketing team to identify opportunities for upselling products and services.
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
Cashier
Popeyes® Louisana Kitchen
Humble, TX
01.2018 - 11.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Provided support in inventory management by restocking shelves as needed during shifts.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Humble High
Humble, TX07-2020
Skills
- Bilingual
- Reception management
- File organization
- Multi-line phone operation/High call volume
- Appointment setting
- Flexible and adaptable
- Computer skills
- Customer service
- Problem-solving
- Multitasking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist Administrator
Her Healthcare
06.2025 - Current
Life Insurance Agent
Primerica
03.2023 - 06.2025
CSR, Sales
Fred Loya Insurance Company
12.2020 - 02.2023
Cashier
Popeyes® Louisana Kitchen
01.2018 - 11.2020
High School Diploma -
Humble High