Mariela Borbon
NY,United States
Summary
Dedicated Customer Service Professional with over 2 years of experience in the aviation industry. Strong skills in customer service and international communication. Successfully handled complex bookings and improved customer satisfaction levels. Ready to leverage these skills in the travel management services industry.
Overview
11
11
years of professional experience
Work History
Passenger Service Agent
Swissport USA
JFK Airport
01.2023 - 04.2023
- Learned to operate ticketing systems for efficient passenger service.
- Collaborated with team members to enhance overall customer experience.
- Gained knowledge of airport operations and services offered to travelers.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
Passenger Service Agent
Worldwide Flight Services
JFK Airport
07.2022 - 04.2023
- Assisted passengers with check-in procedures and boarding processes.
- Provided support in managing baggage claims and resolving customer inquiries.
- Adapted to changing schedules and passenger needs in a fast-paced environment.
- Maintained cleanliness and organization of the service area for optimal efficiency.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Ensured compliance with safety protocols during passenger interactions.
Fast Food Crew Member
Burger King
Corona, NY
08.2012 - 04.2022
- Provided exceptional customer service during high-volume meal periods.
- Operated kitchen equipment and maintained food safety standards.
- Collaborated with team members to ensure efficient order preparation.
- Assisted in inventory management, restocking supplies as needed.
- Handled cash transactions accurately and processed payments swiftly.
- Maintained cleanliness of dining and kitchen areas according to health regulations.
- Adapted quickly to changing priorities and menu items during peak hours.
Education
Certificate -
Efficient Care Training Center
Myrtle Ave, Brooklyn, NYCertificate -
VIP Cabin Crew
Santo Domingo, Dom. Rep.High School Diploma -
Newtown High School
Elmhurst, NYSkills
- Passenger assistance
- Customer service management
- Baggage handling
- Strong organization
- Public announcements
- Ticketing knowledge
- Computer terminal operations
- Reservation systems
- Airport security
- TSA collaboration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Passenger Service Agent
Swissport USA
01.2023 - 04.2023
Passenger Service Agent
Worldwide Flight Services
07.2022 - 04.2023
Fast Food Crew Member
Burger King
08.2012 - 04.2022
Certificate -
Efficient Care Training Center
Certificate -
VIP Cabin Crew
High School Diploma -
Newtown High School