Mariela Cruz
Danville
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Carle Foundation Hospital
Danville, IL
08.2023 - Current
- Coordinated appointment scheduling and managed patient inquiries to improve service delivery.
- Collaborated with healthcare providers to ensure accurate patient record management and data entry.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Alleviated administrative burdens on clinical staff by managing incoming calls, messages, and faxes effectively.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Streamlined communication between patients and clinical staff, enhancing overall patient experience.
- Utilized electronic health record systems proficiently, contributing to overall efficiency in documentation management.
Daycare Student Worker
DACC Child Development Center
Danville, Illinois
03.2023 - 05.2023
- Cared for children of ages 3-5 and assisted with feeding, dressing and daily activities.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Served meals, snacks and refreshments for children according to dietary needs and restrictions.
- Facilitated daily activities to promote child development and engagement.
- Assisted educators in implementing lesson plans and classroom management strategies.
Sales Associate/Assistant Manager
Maurices
Danville, Illinois
08.2019 - 01.2023
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Assisted customers with product selection to enhance shopping experience.
- Managed inventory levels through regular stock assessments and restocking efforts.
Sales Clerk
Royal Donut
Danville, IL
08.2018 - 05.2019
- Operated cash register efficiently, ensuring accurate transaction processing and cash handling.
- Provided exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Managed inventory levels, restocking shelves promptly to maintain product availability.
- Trained new staff on sales techniques and operational procedures to ensure consistent service quality.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Education
Associate of Applied Science - Medical Assisting
Danville Area Community College
Danville, Illinois05-2023
Advanced Medical Office Assistant Certificate -
Danville Area Community College
Danville, IL05-2023
Associate of Science - Medical Assisting Program
Danville Area Community College
Danville, IL05-2023
Basic Life Support Certification
Danville Area Community College
Danville, IL02-2023
Medical Office Assistant Certificate
Danville Area Community College
Danville, IL12-2022
High School Diploma -
Danville High School
Danville, Illinois05-2019
Skills
- Communication, time management, and problem solving experience Skilled in Spanish interpretation, counseling, and support practices
- HIPAA compliance
- Insurance verification
- Office administration
- Appointment scheduling
- Patient intake
- Electronic health records
Certification
- Certified Medical Assistant through the American Association of Medical Assistants as of 5/14/26
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Carle Foundation Hospital
08.2023 - Current
Daycare Student Worker
DACC Child Development Center
03.2023 - 05.2023
Sales Associate/Assistant Manager
Maurices
08.2019 - 01.2023
Sales Clerk
Royal Donut
08.2018 - 05.2019
Basic Life Support Certification
Danville Area Community College
Medical Office Assistant Certificate
Danville Area Community College
High School Diploma -
Danville High School
Associate of Applied Science - Medical Assisting
Danville Area Community College
Advanced Medical Office Assistant Certificate -
Danville Area Community College
Associate of Science - Medical Assisting Program
Danville Area Community College
References
- Miss Ale’ana Wilson, Registered Radiologist Technician, 602 West University Avenue, Urbana, IL 61801 (217) - 977 - 8284
- Mrs. Shanda Jacobsen, Medical Office Assistant, 1900 E. Main Street, Danville, IL 61832 (217) - 554 - 3000
- Mrs. M. Patty Juarez, District #118 Family Liaison Coordinator 202 East Fairchild Street, Danville, Illinois 61832 (217) - 444 - 1590 / JuarezM@danville118.org