Mariela Moreno
Lake Elsinore,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Lakeshore Gas Mart. Proven ability to enhance customer satisfaction through effective communication and empathy. Skilled in cash handling and team collaboration, consistently mentoring new staff to improve performance and maintain a clean, welcoming environment. Committed to delivering exceptional service and fostering customer loyalty.
Overview
21
21
years of professional experience
Work History
Cashier
Lakeshore Gas Mart
Lake Elsinore, CA
12.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Waitress
La Michocana
Lake Elsinore, CA
05.2021 - 04.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Cashier Team Lead
Pedros Tacos
San Clemente, CA
02.2004 - 08.2014
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06-2005
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Lakeshore Gas Mart
12.2022 - Current
Waitress
La Michocana
05.2021 - 04.2023
Cashier Team Lead
Pedros Tacos
02.2004 - 08.2014
High School Diploma -
Capistrano Valley High School
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