Mariela Soto
Ventura,CA
Summary
Driven by a strong positive work ethic and adept in analytical thinking, I excelled at AT&T Mobility, enhancing customer satisfaction and expanding our client base notably. Leveraging customer service excellence, while pivoting to meet the company's focus, I significantly contributed to meeting and surpassing sales goals, demonstrating both hard and soft skills vital for success.
Overview
9
9
years of professional experience
Work History
Retail Sales Consultant
AT&T Mobility
01.2018 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers complete purchases, as well as offered technical support for devices, services and plans.
- Assisted in tracking customer orders, researching promotional discounts and correcting rate plan changes.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
- Expanded client base with targeted outreach to fire stations, police departments, and hospitals per company focus.
- Prospected for leads through cold calling.
Sales Support Representative
AT&T Mobility
09.2015 - 01.2018
- Managed administrative duties, anticipating and meeting day-to-day operational needs.
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Managed inventory by performing weekly inventory counts and auditing sales transactions.
Education
Psychology
Santa Barbara City College
Santa Barbara, CA05-2025
Skills
- Customer service
- Upselling strategies
- Account Research
- Meeting Sales goals
- Order Processing
- POS system operations
- Time Management
- Adaptable and flexible
- Multitasking
- Analytical thinking
- Positive work Ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Consultant
AT&T Mobility
01.2018 - Current
Sales Support Representative
AT&T Mobility
09.2015 - 01.2018
Psychology
Santa Barbara City College
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