Mariela Vargas
Overview
6
6
years of professional experience
Work History
Supervisor Clinic Operations
Baylor Scott & White Health
Dallas, TX
09.2021 - Current
- Manage employees to set standards for work quality, monitor work output, coach for excellence, and identify opportunities for improvement.
- Assisted in development, review and revision of standard operating policies and procedures in collaboration with senior management.
- Monitor daily operation activities, including patient care, employee performance and financial operations.
- Managed physician and nurses' schedules to deliver quality care and services.
- Participate in interviewing, hiring and evaluating candidates for the practice.
- Deliver effective onboarding and training to new and existing employees and cross-train staff members in other job roles to maximize coverage.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Directed employees’ concerns regarding issues, distressed patients and work flow efficiency.
Prime NOW Associate
Amazon
Dallas, TX
01.2018 - 09.2021
- Performed proper lifting and handling techniques to maintain safe working environment.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Collaborated with team members to complete timely orders and avoid delays.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
Patient Service Specialist - Team Lead
Baylor Scott & White Health
Dallas, TX
08.2019 - 08.2021
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Answered incoming calls, scheduled appointments and filed medical records.
- Managed employees work tasks, concerns and participation to ensure productivity.
- Coordinated employees PTO according to the clinic needs.
- Ordered office supplies and managed maintenance for office equipment.
Neighbor Advocate Intern
CitySquare
Dallas, TX
01.2019 - 08.2019
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information.
- Educated patients and families on healthcare options and financial support resources.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Maintained patient records and updated electronic health systems to safeguard data.
- Monitored patient progress and provided emotional support.
Education
Bachelor Of Science - Public Health
University of North Texas At Dallas
Dallas, TX05.2019
Timeline
Supervisor Clinic Operations
Baylor Scott & White Health
09.2021 - Current
Patient Service Specialist - Team Lead
Baylor Scott & White Health
08.2019 - 08.2021
Neighbor Advocate Intern
CitySquare
01.2019 - 08.2019
Prime NOW Associate
Amazon
01.2018 - 09.2021
Bachelor Of Science - Public Health
University of North Texas At Dallas