MARIELLA CATALANO
New Rochelle,NY
Summary
Dynamic professional with a proven track record at Empire Hyundai, excelling in customer service and operational efficiency. Proficient in Microsoft Excel and skilled in fostering empathetic relationships, I enhance organizational processes while ensuring workplace safety. Recognized for exceeding service standards and effectively managing diverse tasks in fast-paced environment.
Overview
24
24
years of professional experience
Work History
BDC Representative
Empire Hyundai
05.2023 - Current
- -Utilized computer software to set up and confirm appointments for new and existing customers.
- -Trained to obtain the sum of all credit card payments at the end of day.
- Applied Microsoft Excel skills to enhance organization of vehicle data and client information.
- -Managed the dealerships loaner vehicle fleet, ensure availability, cleanliness, and proper documentation.
- -Process and generate purchase orders for vendors, payouts, ensure accuracy and compliance with company policies.
School Monitor & One-to-one Special Education Aide
Ward Elementary School
12.2021 - 05.2023
- -Monitored student behavior and maintained cleanliness and safety in the cafeteria and on the playground.
- -Provided focused one-to-one instruction to children, including those with physical and learning disabilities, helping them master assignments and achieve instructional objectives.
- -Managed student behavior and reported on their participation, learning, and performance, while assisting teachers with key duties to enhance behavioral objectives.
Assistant Customer Service Department Head
Stop & Shop
10.2001 - 10.2022
- -Managed all front-end operations & supervising personnel.
- -Consistently exceeded service standard goals by developing empathetic customer relationships.
Education
High School Diploma - undefined
New Rochelle High School
New Rochelle, NY06.2000
Skills
- -Microsoft Office proficiency
- -Word, Excel and PowerPoint expertise
- -Point-of-sale system experience
- -Professional communication skills
- -Organizational abilities
Timeline
BDC Representative
Empire Hyundai
05.2023 - Current
School Monitor & One-to-one Special Education Aide
Ward Elementary School
12.2021 - 05.2023
Assistant Customer Service Department Head
Stop & Shop
10.2001 - 10.2022
High School Diploma - undefined
New Rochelle High School