Marielle Reilly
Henderson
Summary
Results-driven Assistant General Manager with proven expertise in operations management, staff development, and customer service. Enhanced operational efficiency and employee morale, leading to improved guest satisfaction and retention.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Wynn Las Vegas
Las Vegas, NV
07.2023 - Current
- Oversees Charlies Sports Bar, luxury seating in the sportsbook, and the restaurant.
- Coordinated daily operations to ensure smooth restaurant service and guest satisfaction.
- Developed and executed comprehensive training programs to elevate staff customer service skills and operational efficiency.
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.
- Developed scheduling strategies that improved labor efficiency while maintaining service quality.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
Manager
Wynn Las Vegas
Las Vegas, NV
07.2021 - 07.2023
- Floor manager at Charlies for a year and than transferred over to Wazuzu for a year.
- Oversaw daily restaurant operations ensuring compliance with health and safety regulations.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Supervised daily restaurant operations to ensure optimal service quality and guest satisfaction.
- Implemented inventory management practices to reduce waste and enhance profitability.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
Hostess to Server to Manager
Brio Tuscan Grill
Las Vegas, NV
08.2014 - 06.2021
- Greeted and seated guests, ensuring welcoming atmosphere and timely service.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with waitstaff to ensure seamless communication during busy periods.
- Trained new host staff on seating procedures and customer service standards.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Handled cash transactions accurately, maintaining financial integrity at end of shifts.
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated food and beverage orders with kitchen staff to ensure accuracy.
- Supervised daily operations, ensuring high standards of service and efficiency.
Education
University of Nevada, Las Vegas
Las Vegas, Nevada, NVSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Open Table
- UKG
- Micros pos
Timeline
Assistant General Manager
Wynn Las Vegas
07.2023 - Current
Manager
Wynn Las Vegas
07.2021 - 07.2023
Hostess to Server to Manager
Brio Tuscan Grill
08.2014 - 06.2021
University of Nevada, Las Vegas