Marie Lucie Claude
Pompano Beach,FL
Summary
Driven professional with a proven track record in customer service and sales, notably at Zabella Global. Excelled in customer complaint resolution and incoming call management, enhancing client satisfaction and loyalty. Skilled in bilingual communication and live chat support, consistently achieving goals through meticulous attention to detail and a goal-oriented approach.
Overview
13
13
years of professional experience
Work History
Customer Service Sales Representative
Zabella Global
Sales Agent
ZABELLA GLOBAL
09.2019 - 06.2024
- Assisted call-in customers with questions and orders.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Explained features and advantages of [Type] products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Cashier
DONA ELVIRA
06.2015 - 07.2017
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
TRANSLATER
REFRAKA
03.2011 - 04.2012
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Translated documents from [Language] to [Language].
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
Education
Associate of Arts - Secretary And Cashier Accounting
Isntituto Technologico Academico (Inta)
Dominican Republic12.2019
M.D. - SCIENCE ADINISTRATIVE
UNIVERSITY SAINTE CLAIRE DASSISE
PORT AU PRINCE HAITI01.2006
Skills
Goal-Oriented
Call center experience
Incoming Call Management
Customer Complaint Resolution
Customer Needs Assessment
Live chat support
Languages
French
Native or Bilingual
English
Professional Working
Spanish
Professional Working
KREOL
Native or Bilingual
Timeline
Sales Agent
ZABELLA GLOBAL
09.2019 - 06.2024
Cashier
DONA ELVIRA
06.2015 - 07.2017
TRANSLATER
REFRAKA
03.2011 - 04.2012
Customer Service Sales Representative
Zabella Global
Associate of Arts - Secretary And Cashier Accounting
Isntituto Technologico Academico (Inta)
M.D. - SCIENCE ADINISTRATIVE
UNIVERSITY SAINTE CLAIRE DASSISE
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