Nanette Jordan
Panama City,FL
Summary
Organized and proactive Customer Service Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
15
15
years of professional experience
Work History
Customer Service Sales Representative
Bryant Heating & Cooling
Louisville, KY
06.2023 - Current
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
Administrative Coordinator/Inside Sales Representative
Woodies Restorations
Jamestown, KY
03.2022 - 08.2023
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Assisted management with special projects to complete all tasks by deadlines.
- Kept high average of performance evaluations.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Manage storage accounts, billing, deposits, all court proceedings, and title work.
- Maintained website, on-line sales of parts and boats, while advertising in various websites, and created artwork and lettering for finished boats.
Administrative Coordinator
WGTF
Ft. Pierce, FL
05.2021 - 03.2022
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Process mail, take dues and update ledgers for all students and members, answer phones and process payments for merchandise, classes, and tournaments.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Gather data and compile into reports for classes, tournaments, and merchandise.
- Grade coursework, send course materials to instructors, then send out certifications and to new instructors.
- Process membership dues and update registry and send out confirmations to members.
Customer Service Specialist/Receptionist
Lume Cannabis Company
Evart, MI
06.2020 - 03.2021
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed customer service improvement initiatives to decrease customer wait times.
- Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Office Manager
Calico Jack's Boat & RV
Lucas, KY
04.2016 - 01.2020
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed detailed plans based on broad guidance and direction.
- Take care of all office duties, including service writer, parts orders, stocking, invoicing accounts, AP/AR.
- Also processed weekly time and service reports then send to main office.
- Processed title for boat sales as well as maintain storage units.
Service Coordinator
Lyon's Service Company
Bowling Green, KY
05.2009 - 04.2016
- Service writing and dispatch for 20+ technicians and helpers.
- Enter data from service tickets into customer files, file PO's and service tickets. Enter warranty claims, return parts, and receive parts into database, while maintaining warehouse parts.
- Managed mandated training for techs as well as client specific training. Cross trained for payroll and AP/AR coding.
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
Education
Bachelor of Arts - Business/Education
Western Kentucky University
Bowling Green, KY05.1998
Skills
- Goal-Oriented
- Shipping coordination
- Food safety and sanitation
- Business growth and retention
- Processing payments
- Point of sale operation
- Incoming Call Management
Timeline
Customer Service Sales Representative
Bryant Heating & Cooling
06.2023 - Current
Administrative Coordinator/Inside Sales Representative
Woodies Restorations
03.2022 - 08.2023
Administrative Coordinator
WGTF
05.2021 - 03.2022
Customer Service Specialist/Receptionist
Lume Cannabis Company
06.2020 - 03.2021
Office Manager
Calico Jack's Boat & RV
04.2016 - 01.2020
Service Coordinator
Lyon's Service Company
05.2009 - 04.2016
Bachelor of Arts - Business/Education
Western Kentucky University