Mariely Ferrera
Bloomfield,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Enterprise Hvac Supply
Belleville, NJ
04.2024 - Current
- Answering incoming telephone calls in a courteous, helpful manner.
- Put orders together for customers.
Service Desk Lead
Home Depot
Clifton, NJ
08.2021 - 03.2024
- Answering incoming telephone calls in a courteous, helpful manner.
- Demonstrating effective interpersonal skills with customer and managers to ensure prompt resolution customers concerns
- Managing different attitudes and making it easy for all of us to get along.
KeyHolder
Easy Pickins
NJ
04.2019 - 07.2021
- Shoe associate
- Manage the desk when the manager on duty is not present.
Education
High school Diploma - undefined
Bloomfield High School
Bloomfield, NJ06.2021
Skills
- Achieved high customer satisfaction ratings through effective resolution of service issues Enhanced team performance by streamlining communication processes Fostered a customer-centric culture that prioritized client needs and expectations
- Provided translation and interpretation services to bridge language barriers
- Cultivated a results-oriented environment through strategic management practices
- Implemented structured organizational systems to manage resources and prioritize tasks effectively
- Achieved timely project completions by optimizing team workflows Drove successful collaboration across departments to enhance project delivery Cultivated a results-oriented environment that fostered innovation and accountability
- Utilized active listening skills to accurately interpret and respond to client needs and concerns
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
Enterprise Hvac Supply
04.2024 - Current
Service Desk Lead
Home Depot
08.2021 - 03.2024
KeyHolder
Easy Pickins
04.2019 - 07.2021
High school Diploma - undefined
Bloomfield High School