Marie Simon
North Miami Beach,FL
Summary
Accomplished Medical Receptionist with proven expertise in patient scheduling and medical billing, honed at Florida Medical Center. Excelled in delivering compassionate customer service and streamlining front desk operations, significantly enhancing patient satisfaction. Skilled in Microsoft Office and adept at fostering positive patient experiences, demonstrating both hard and soft skills.
Overview
6
6
years of professional experience
Work History
Medical Front Office Receptionist
Conviva
12.2022 - 11.2024
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
Receptionist
Harbor Beach Nursing And Rehab Center
01.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Medical Receptionist
Florida Medical Center - a Campus of North Shore
03.2019 - 11.2023
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Education
Medical Assistant
Florida Career College
Miami, FL06-2018
Skills
Front desk operations
Microsoft office
Medical office administration
Telephone etiquette
Patient registration
Patient scheduling
Medical billing
Appointment scheduling
Electronic medical records
Timeline
Receptionist
Harbor Beach Nursing And Rehab Center
01.2023 - 04.2024
Medical Front Office Receptionist
Conviva
12.2022 - 11.2024
Medical Receptionist
Florida Medical Center - a Campus of North Shore
03.2019 - 11.2023
Medical Assistant
Florida Career College
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