Marie Cumming
North Chelmsford,MA
Summary
Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
My background in banking and education lends itself to the home buying process by giving guidance and knowledge about the home buying process.
Overview
19
19
years of professional experience
Work History
Realtor
Keller Williams Boston Northwest
10.2023 - Current
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Coordinated appointments to show tenants and buyers prospective homes.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Performed home evaluations and developed competitive market analysis for individual homes.
Relationship Advisor
Enterprise Bank & Trust
08.2023 - Current
- Identified opportunities for cross-selling products to existing clients, enhancing their overall banking experience.
- Conducted comprehensive financial reviews for clients, leading to the identification of new investment opportunities and referrals to Wealth Advisors totaling over 5 million dollars.
- Collaborated with internal teams to address client needs and concerns effectively, ensuring high levels of satisfaction.
- Enhanced overall customer satisfaction by consistently delivering prompt responses to inquiries and resolving any account-related issues.
- Proactively addressed potential client issues before escalation, preserving long-term relationships and trust in the bank''s services.
- Consistently exceeded performance targets related to asset growth, revenue generation, product penetration, and customer satisfaction scores.
Relationship Banker
M&T Bank
02.2020 - 08.2023
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development. Including extensive training during complete system changeover.
New Home Greeter
Keystone Custom Homes
08.2018 - 05.2020
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and created CRM profiles with information gathered while touring model homes.
- Created accurate customer profiles to facilitate future purchases.
- Acted as first point of contact for visiting clients and customers.
Lower School Music Teacher
York Country Day School
08.2005 - 11.2019
- Organized successful concerts and recitals, showcasing students'' talents and hard work.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Enhanced students'' understanding of music theory through engaging activities and exercises.
- Established positive relationships with parents and guardians, promoting open communication and collaboration for student success.
Education
Master of Arts - Flute Performance
University of Maryland - College Park
College Park, MDBachelor of Music - Flute Performance
University of Massachusetts - Lowell
Lowell, MABachelor of Music Education - Education
University of Massachusetts - Lowell
Lowell, MASkills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Tech-savvy mindset
- Schedule Coordination
- Database Management
- Home staging proficiency
- Sales Development
- Works well independently
- Strong organizational skills
- Client-oriented
- Active Massachusetts Real Estate License
- Excellent teamwork
Timeline
Realtor
Keller Williams Boston Northwest
10.2023 - Current
Relationship Advisor
Enterprise Bank & Trust
08.2023 - Current
Relationship Banker
M&T Bank
02.2020 - 08.2023
New Home Greeter
Keystone Custom Homes
08.2018 - 05.2020
Lower School Music Teacher
York Country Day School
08.2005 - 11.2019
Master of Arts - Flute Performance
University of Maryland - College Park
Bachelor of Music - Flute Performance
University of Massachusetts - Lowell
Bachelor of Music Education - Education
University of Massachusetts - Lowell
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