Marigona Alija Kajtazi
Jacksonville,FL
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
13
13
years of professional experience
Work History
Sales Associate
Swarovski
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Key Holder
BOSS
02.2025 - 05.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Server
Seafood Island Bar & Grille
03.2023 - 09.2024
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Key Holder Supervisor
Beauty Products MMA Cosmetics
12.2017 - 08.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Lead Sales Key Holder
Clothing Store Busem
10.2015 - 11.2017
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Cultivated lasting partnerships with local businesses to expand networking opportunities within the community.
- Improved overall efficiency in store operations by identifying areas for improvement and implementing necessary changes.
Sales Associate/Cashier
Oliver Weber
01.2013 - 02.2015
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Developed strong rapport with customers and created positive impression of business.
Sales Associate
Jewelry Store Anea
09.2012 - 01.2013
- Engaged with customers to build rapport and loyalty.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Clothing Store Niki Textil
05.2012 - 09.2012
- Answered customer questions about sizing, accessories, and merchandise care.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Hoxhe Kadri Prishtina
06.2012
Skills
- Customer service
- Problem-solving skills
- Building rapport
- Display Setup
- Building Customer Loyalty
- Store operations
- Training and mentoring
- Daily reporting
- Goal oriented
- Team training and development
- Teamwork and collaboration
Languages
Albanian
Native or Bilingual
Spanish
Elementary
English
Professional Working
Education
Prishtina , Kosovo
Contact
Jacksonville, FL 32246
Timeline
Key Holder
BOSS
02.2025 - 05.2025
Sales Associate
Swarovski
11.2023 - Current
Server
Seafood Island Bar & Grille
03.2023 - 09.2024
Key Holder Supervisor
Beauty Products MMA Cosmetics
12.2017 - 08.2020
Lead Sales Key Holder
Clothing Store Busem
10.2015 - 11.2017
Sales Associate/Cashier
Oliver Weber
01.2013 - 02.2015
Sales Associate
Jewelry Store Anea
09.2012 - 01.2013
Sales Associate
Clothing Store Niki Textil
05.2012 - 09.2012
High School Diploma -
Hoxhe Kadri Prishtina
Similar Profiles
Myna TranMyna Tran
Sales Associate at SwarovskiSales Associate at Swarovski
Parisa MoghazehParisa Moghazeh
Sales Adviser and Visual Merchandiser at SwarovskiSales Adviser and Visual Merchandiser at Swarovski
Silvana NaffaSilvana Naffa
Sales Consultant at SwarovskiSales Consultant at Swarovski
Audriana PotterAudriana Potter
Professional Sales Representative at Shield TherapeuticsProfessional Sales Representative at Shield Therapeutics
Brandi Loren LaBadieBrandi Loren LaBadie
Delivery Driver at AmazonDelivery Driver at Amazon