Summary
Overview
Work History
Education
Skills
Timeline
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Mariia Pankratova

St Louis,MO

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Bartender at Restaurant

Restaurant Chichi-Bichi
08.2021 - 11.2021
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Assisted with inventorying beverage stock and bar supplies.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Followed strict recipes and drink measurements to minimize product used.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Cafe Administrator

Cafe Garson
07.2020 - 07.2021
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Used cash registers and credit card machines to cash out customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Inspected dishes and utensils for cleanliness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Waiter

Cafe Garson
06.2018 - 06.2020
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Informed customers about daily and seasonal specials.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Gymnasium No.70
Saint Petersburg, Russia
06.2019

Skills

  • Serve Customers
  • Billing and Payment Processing
  • Table Preparation
  • Order Accuracy
  • Check Payment Processing
  • Daily Specials Memorization
  • Menu Knowledge
  • Safe Alcohol Service
  • Food and Beverage Pairings
  • Item Promotion
  • Sales Techniques
  • Dining Room Cleaning and Upkeep
  • Guest Satisfaction
  • Adaptable and Flexible
  • Warm and Friendly
  • Suggestive Selling

Timeline

Bartender at Restaurant

Restaurant Chichi-Bichi
08.2021 - 11.2021

Cafe Administrator

Cafe Garson
07.2020 - 07.2021

Waiter

Cafe Garson
06.2018 - 06.2020

High School Diploma -

Gymnasium No.70

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Mariia Pankratova