Maya Williams
Fort Wayne,IN
Summary
Skilled business management professional prepared for leadership roles. Brings strong focus on team collaboration, strategic planning, and achieving results. Adept in financial management, operational efficiency, and staff development. Known for reliability, adaptability, and effective communication.
Overview
24
24
years of professional experience
Work History
Business Office Manager
Heart to Heart Hospice-Fort Wayne, IN
07.2024 - Current
- Manage all office functions and processes including clerical, personnel, medical records, office machines and payroll
- Assist in the billing process and financial functions as needed
- Oversee Agency communications including pagers, telephones, mail and tracking of physician orders
- Promote compliance with all state and federal regulations
- Use effective interpersonal relations and communication skills
- Knowledgeable and is current with changes in hospice regulations
- Promote Agency philosophy and mission by presenting a positive image to co-workers and customers
- Ensure documentation of services provided is accurate and timely
- Conduct all business activities in a professional and ethical manner
- Performance of other duties as required
- Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures.
Student Peer Mentor
Walden University-Minneapolis, MN
05.2023 - Current
- Shared resources, opportunities, and activities to support mentee's learning and development
- Shared information about student life, academic offerings and healthy decision making with peer mentees
- Maintained impeccable grade point average and provided exceptional tutoring across each respective subject of discipline
- Attended and led meetings with other peer mentors to offer support and standardize resource offerings
- Facilitated and organized events and trainings for other mentors to learn innovative ways to coach and inspire peers
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
Marketing Director
Celebrate Senior Living-Fort Wayne, IN
02.2024 - 07.2024
- Building relationships with local hospitals and other nursing facilities and accepting referrals and admissions
- Working with the Director of Nursing on clinical needs and potential discharge planning for residents who have completed treatment successfully
- Collaborated with the Marketing Manager to build Marketing Content Calendars and Budgets
- Cultivated relationships with vendors, manufacturers, and internal cross-functional teams to approve marketing designs, texts, and layouts
- Managed marketing content for social media, reporting activities and results to the Brand Management Team
- Established expertise in all online platforms to optimize digital campaigns in alignment with customer engagement
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics
- Built strong relationships with industry professionals and influencers.
Shift Supervisor
Rescue Mission-Fort Wayne, IN
08.2022 - 03.2024
- Responsible for supporting the operations of a department, managing the staff's performance, and assisting the team in achieving maximum productivity
- Providing high-quality services for homeless residents by responding to their inquiries and concerns and resolving complaints
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained new employees and delegated daily tasks and responsibilities
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Case Manager
Parkview Hospital-Fort Wayne, IN
07.2013 - 03.2024
- Accomplishing clients' care by assessing treatment needs, developing, monitoring, and evaluating treatment plans and progress
- Facilitating interdisciplinary approaches and monitoring staff performance
- Admitting new clients by reviewing records and applications and conducting orientations
- Conducted comprehensive in-home psychosocial assessments prior to initial wraparound meetings
- Efficiently gathered information from families and social services agencies to inform treatment plan development
- Taught clients anger management and impulse control techniques along with relaxation, social, emotional coping, and functional living skills
- Collaborated closely with the treatment team to appropriately coordinate client care services
- Documented all patient information including service plans, treatment reports, and progress notes
- Developed, implemented, and coordinated crisis intervention strategies in collaboration with mental health professionals
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
- Evaluated treatment plans against individual goals and healthcare standards
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Human Resource Manager
Dave's Inc.-Charlotte, NC
11.2002 - 08.2010
- Managed a staff of 80, which included 65 employees and 15 leads
- Managed employee compensation programs, including salary and bonus plans
- Represented the organization at job fairs, conferences, and other events
- Assisted in the recruitment and selection process for new hires
- Conducted new employee orientation, onboarding, and training programs
- Developed and implemented programs to foster a positive work environment
- Developed and implemented programs to recognize and reward employee performance
- Monitored and reported on changes in labor laws and regulations
- Developed and implemented employee recognition programs
- Established and maintained effective relationships with employees and management to ensure compliance with HR policies and procedures
- Developed and implemented a comprehensive human resources training program for new employees.
Hospice Nurse
Alterra Nursing-Charlotte, NC
02.2001 - 06.2004
- Provided emotional support to patients and assured them to be comfortable for the remaining time
- Spoke to patients and provided medication for pain
- Fed the patients and provided help with their hygiene
- Developed and implemented patient care plans based on evaluation of patient's physical, psychological, and social needs
- Administered medications, treatments, and injections according to established protocols
- Assisted physicians with exams, diagnostic tests, and other medical procedures
- Participated in interdisciplinary team meetings to discuss patient care, treatment options, and discharge planning
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
Education
Post-Doctorate - Business Administration
Walden University
Minneapolis, MN12.2026
Master of Science - Clinical Mental Health
Walden University
Minneapolis, MN02.2022
Skills
- Deadline Management
- Account Reconciliation
- Staff Training and Development
- Office Administration
- Employee Onboarding
- Payroll and budgeting
- Human Resources
- Financial Administration
- MS Office
- Budget Management
Languages
Croatian
Native or Bilingual
English
Full Professional
German
Full Professional
Russian
Limited Working
Serbian
Full Professional
Timeline
Business Office Manager
Heart to Heart Hospice-Fort Wayne, IN
07.2024 - Current
Marketing Director
Celebrate Senior Living-Fort Wayne, IN
02.2024 - 07.2024
Student Peer Mentor
Walden University-Minneapolis, MN
05.2023 - Current
Shift Supervisor
Rescue Mission-Fort Wayne, IN
08.2022 - 03.2024
Case Manager
Parkview Hospital-Fort Wayne, IN
07.2013 - 03.2024
Human Resource Manager
Dave's Inc.-Charlotte, NC
11.2002 - 08.2010
Hospice Nurse
Alterra Nursing-Charlotte, NC
02.2001 - 06.2004
Post-Doctorate - Business Administration
Walden University
Master of Science - Clinical Mental Health
Walden University
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