Detail-oriented customer service representative with a focus on problem-solving and effective communication. Proven ability to resolve issues and train new employees, ensuring exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Home Depot
San Antonio
03.2018 - 07.2023
Supported customers with product inquiries and order status updates to enhance overall satisfaction.
Collaborated with team members to maintain store organization and cleanliness.
Resolved customer complaints promptly to ensure positive shopping experiences.
Trained new employees on customer service protocols and store procedures.
Responded to customer inquiries with accurate information on products and services to facilitate informed purchasing decisions.
Guided customers in product selection and managed ordering, billing, returns, exchanges, and technical support to ensure seamless transactions.
Playroom Attendant
Mr.gattis Resturant
San Angelo
06.2015 - 03.2016
Implemented safety protocols to protect children during playtime.
Ensured cleanliness and organization of playroom to create a safe and inviting environment.
Facilitated engagement by assisting children with games and toys.
Communicated with parents regarding children's experiences to foster trust and collaboration.