Marijose Palma
University of Miami Health System
Frisco,TX
2
Languages
11
years of professional experience
Healthcare administrative professional with 9+ years of experience in patient access, care coordination, prior authorizations, insurance verification, referral management, and medical records. Experienced in coordinating with patients, providers, hospitals, and clinical teams to obtain required documentation and support timely access to care. Experienced with multiple EHR systems and healthcare technology platforms, with strong organizational, communication, and case-management skills. Bilingual in English and Spanish.
Work History
Patient Care Coordinator
6 Months- Coordinated new patient intake and referral cases within the Hematology/Oncology department.
- Collaborated with hospitals, physician offices, nurses, and clinical teams to obtain complete medical records and supporting documentation.
- Reviewed incoming referral documentation to help determine appropriate physician placement and facilitate timely patient access to specialty care.
- Managed and tracked patient records, referrals, and case documentation using Epic and internal healthcare systems.
- Coordinated the receipt and processing of pathology specimen slides and facilitated submission to the laboratory for clinical review.
- Followed up with outside facilities to obtain missing records and documentation, helping prevent delays in patient evaluation and scheduling.
- Maintained accurate patient information and protected confidential health information in accordance with HIPAA requirements.
Surgical Coordinator
3 Years 10 Months- Coordinated new patient intake and referral cases within the Hematology/Oncology department.
- Collaborated with hospitals, physician offices, nurses, and clinical teams to obtain complete medical records and supporting documentation.
- Reviewed incoming referral documentation to help determine appropriate physician placement and facilitate timely patient access to specialty care.
- Managed and tracked patient records, referrals, and case documentation using Epic and internal healthcare systems.
- Coordinated the receipt and processing of pathology specimen slides and facilitated submission to the laboratory for clinical review.
- Followed up with outside facilities to obtain missing records and documentation, helping prevent delays in patient evaluation and scheduling.
- Maintained accurate patient information and protected confidential health information in accordance with HIPAA requirements.
Patient Coordinator
1 Year 6 Months- Coordinated patient care and appointment scheduling in a remote healthcare environment.
- Communicated with patients and healthcare teams to resolve scheduling and care-coordination needs.
- Managed multiple priorities while maintaining accurate documentation, professionalism, and HIPAA compliance.
- Achieved enhanced productivity through effective management of remote work practices. Delivered seamless project collaboration by leveraging technology for remote teamwork. Generated positive team dynamics and communication in a fully remote setting.
Surgical Coordinator
2 Years- Managed scheduling and coordination of outpatient procedures, inductions, and Cesarean sections.
- Verified insurance coverage and obtained pre-authorizations for scheduled procedures.
- Coordinated with patients, providers, and clinical staff to obtain required information and support timely care.
- Collected patient payments and provided clear pre-procedure instructions.
Education
Health Insurance Agent
Associate of Science - Health Administration
Skills
Patient Access and Intake
Prior Authorization
Authorization Status Tracking
Referral / Case Coordination
Medical Records and Documentation
Provider & Payer Follow-Up
Procedure Scheduling
HIPAA Compliance
Patient Communication
Bilingual English / Spanish
EHR
Cross functional collaboration
Time management and prioritization
Medical terminology
Attention to Detail
Problem Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
University of Miami Health System
06.2024 - 12.2024Read More
Patient Coordinator
Baptist Health South Florida South Florida
06.2022 - 12.2023Read More
Surgical Coordinator
Sunset OBGYN
09.2017 - 09.2019Read More
Surgical Coordinator
Women’s Personal Physicians
11.2013 - 09.2017Read More
Gold Coast Schools
Health Insurance Agent
Read More
Miami Dade College
Associate of Science from Health Administration
Read More