Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marilu Silva

Pompano Beach,FL

Summary

Detail-oriented and reliable housekeeper with 5 years of experience in maintaining clean, organized, and welcoming environments for residential and commercial clients. Skilled in performing a wide range of cleaning tasks, including dusting, vacuuming, desingfecting, laundry, and restocking supplies. Known for strong attention to detail, efficiency, and a commitment to client satisfaction. Able to work independently or as part of team, and dedicated to maintaining high standards of cleanliness and hygiene. Looking to bring excellent organizational skills and a positive attitude to a new role as housekeeper.

Overview

20
20
years of professional experience

Work History

Hostess

Schaefer Yachts
11.2021 - 11.2021


  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout the boat show.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Directed attendees to sales representative.

Covid-19 Agent

SLS Co
03.2020 - 07.2020


  • Directed people to appropriate vaccine stations.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Sales Associate/ Owner

Pet Shop in Brazil
02.2005 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Housekeeper

Boutique Hotel
03.2002 - 09.2003
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Education

Facial Specialist - Esthetician

Instituto Embelleze
Pompano Beach, FL
04.2022

High School Diploma -

Colégio Coração De Jesus
Florianópolis
12.1987

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Cleaning and sanitation
  • Customer service expertise
  • Detail Oriented
  • Greeting guests
  • Deep cleaning expertise
  • Commercial and residential cleaning
  • Facial treatments knowledge
  • Nail Care Techniques
  • Cash handling experience

Languages

Port
Native or Bilingual
Spanish
Professional Working
English
Limited Working

Timeline

Hostess

Schaefer Yachts
11.2021 - 11.2021

Covid-19 Agent

SLS Co
03.2020 - 07.2020

Sales Associate/ Owner

Pet Shop in Brazil
02.2005 - 12.2018

Housekeeper

Boutique Hotel
03.2002 - 09.2003

Facial Specialist - Esthetician

Instituto Embelleze

High School Diploma -

Colégio Coração De Jesus
Marilu Silva