Marilud Gonzales
Baytown,TX
Summary
Dependable, proficient, organized self-motivated, and newly promoted, holding double titles as Career Advisor/Program Assistant with 3 months experience providing employment-related customer services and staff support. Bilingual in Spanish-language, speak, read, and write. Experienced with proficiency in innovative office software and computer technology. Service Coordinator supporting clients of community service social service programs with 5 plus years of experience with proven competency's in recent remote work experience. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Career Advisor
BakerRipley
Baytown, Texas
04.2022 - Current
- Developed and deepened connections with mentees, influencing career and life choices of each potential program participant.
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Developed program to work with students and increase interest in higher learning.
- Helped determine possible vocations and build application documents.
- Introduced special outreach programs to department chair in effort to increase institution's interest in community service.
Service Coordinator
Bakerripley
Baytown, TX
08.2020 - 04.2022
- Maintained effective customer service by responding to service requests quickly to increase overall service by 100%.
- Managed weekly SIR caseload of up to 50 individuals and families.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Planned and implemented solutions for technical problems such as computer equipment and auxiliary devises.
- Communicated with management and personnel with critical questions, problems, and delays to minimize service delays.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Information Service Clerk
Bruce Temporary Services
Pasadena, TX
01.2019 - 08.2020
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Scheduled office meetings and client appointments for staff teams.
- Collected, sorted, distributed and sent mail and packages.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to independently handle over 100 calls each day.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
- Confirmed appointments, communicated with clients and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Bank Teller
Comerica Management Company
Houston, TX
01.2012 - 05.2017
- Educated customers on use of banking website and mobile apps.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed 100% of highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with compromised debit cards and issued new credentials.
- Reconciled cash drawer and resolved discrepancies.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Education
GED -
Houston Community
Houston, TX01.2017
Skills
- Community liaison
- Service monitoring and evaluation
- Rapport and trust building
- Notetaking and documentation
- Analytical and Critical Thinking
- Written Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Resume Writing Instruction
- Job Placement Referrals
Additional Information
Honorary recognition of Comerica Bank Platinum Bank Teller-2014
Timeline
Career Advisor
BakerRipley
04.2022 - Current
Service Coordinator
Bakerripley
08.2020 - 04.2022
Information Service Clerk
Bruce Temporary Services
01.2019 - 08.2020
Bank Teller
Comerica Management Company
01.2012 - 05.2017
GED -
Houston Community
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