Marilyn Alvarenga
Arlington
Summary
Dynamic manager with expertise in team leadership, operational efficiency, and customer service. Proven track record in enhancing tenant relations and streamlining processes to achieve optimal results.
Overview
4
4
years of professional experience
Work History
Assistant Manager/Manager
Zen Living Management
Arlington
08.2025 - Current
- Supported daily operations and management of resident services to enhance resident satisfaction.
- Coordinated maintenance requests and scheduled repairs to ensure timely resolutions for residents.
- Managed communication between residents and management team effectively.
- Collaborated with team members to improve operational workflows and efficiency.
- Supervised daily operations, scheduling shifts and assigning duties to optimize team effectiveness.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Drafted court documents for eviction proceedings.
- Developed organization systems for filing contracts, agreements, court documents, legal records, reports and agendas.
- Prepared notices such as 3-day pay or quit, 30-day notice to vacate, Unlawful Detainer Summons and Complaint papers, and other legal correspondence.
- Developed strategies to address issues related to nonpayment of rent or other violations of lease agreement.
Manager
Acima Credit
Arlington
02.2023 - 08.2025
- Oversaw daily operations of credit processing and customer service teams to ensure smooth workflow.
- Collaborated with cross-functional teams to resolve customer inquiries efficiently.
- Led team meetings to discuss performance metrics and operational goals.
- Implemented customer service standards and addressed customer issues to maintain service quality.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Compiled monthly reports for senior management highlighting operational performance metrics and key insights.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Assistant Manager
Treasure star properties
Irving
12.2021 - 05.2025
- Implemented marketing strategies to attract potential tenants effectively.
- Supported leasing processes by conducting property tours and screenings.
- Maintained accurate records of tenant communications and rent collections to support operational efficiency.
- Created training materials for new team members to ensure understanding of policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Developed a system for tracking inventory and ordering supplies.
- Compiled detailed reports of project activities to inform management decisions.
Education
High School Diploma -
Sam Houston High School
Arlington, TX05-2018
Skills
- Tenant relations
- Lease compliance
- Operational efficiency
- Customer service management
- Team leadership
- Effective communication
- Problem solving
- Time management
- Multitasking and organization
- Attention to detail
- Customer service
- Marketing
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Manager/Manager
Zen Living Management
08.2025 - Current
Manager
Acima Credit
02.2023 - 08.2025
Assistant Manager
Treasure star properties
12.2021 - 05.2025
High School Diploma -
Sam Houston High School