Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marilyn Brown

Jacksonville ,FL

Summary

Dynamic Sales Associate with the United States Postal Service, recognized for exceptional customer service and effective problem-solving skills. Proven ability to enhance customer satisfaction and streamline operations. Skilled in cash handling and inventory management, fostering strong relationships to drive repeat business in high-pressure environments. Reliable team player committed to excellence.

Overview

36
36
years of professional experience

Work History

Sales Associate

United States Postal Service
Jacksonville, FL
08.1986 - 07.2022
  • Assisted customers with inquiries, ensuring clarity and satisfaction in service delivery.
  • Processed mail and packages efficiently, adhering to established protocols and safety standards.
  • Maintained accurate inventory records, contributing to effective stock management.
  • Collaborated with team members to streamline operations and enhance customer experience.
  • Utilized postal software for tracking shipments and managing logistical tasks effectively.
  • Trained new associates on operational procedures and best practices for customer service.
  • Participated in team meetings to discuss workflow improvements and service enhancements.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor of Science - Business Administration

Edward Waters College
Jacksonville, FL
05.1984

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Exceptional customer service
  • Stocking and receiving
  • Cash handling accuracy
  • Store opening and closing
  • Conflict resolution
  • Complex Problem-solving
  • POS system operation
  • Client service
  • Customer needs assessment
  • Verbal/written communication
  • Outgoing personality

Timeline

Sales Associate

United States Postal Service
08.1986 - 07.2022

Bachelor of Science - Business Administration

Edward Waters College