Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Marilyn Calarco

MILWAUKEE,WI

Summary

Detail-oriented with years of experience in coordinating daily operations and scheduling. Strengths in building strong customer relationships and optimizing appointment systems to improve patient access and satisfaction. Reliable, adaptable, and proficient in multitasking and problem-solving.

Overview

19
19
years of professional experience

Work History

Office Operations Assistant

Ascension Medical Group
01.2008 - Current
  • Managed scheduling and appointment systems, optimizing provider availability and patient access.
  • Scheduling cardiac procedures, coordinating with performing physician, cardiac cath lab and patient availability. Communicate with nursing staff to ensure pre-procedure instructions are delivered in a timely manner and ensuring insurance authorization has been obtained prior to procedure.
  • Coordinated daily office operations to ensure seamless workflow across departments.
  • Assisted in maintaining electronic health records, ensuring accuracy and compliance with regulations.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Implemented office organization strategies, reducing clutter and enhancing overall productivity.
  • Handled incoming calls professionally while directing callers to appropriate departments or personnel based on their needs or concerns.
  • Contributed to a positive work environment through excellent interpersonal skills, fostering strong relationships among colleagues.
  • Improved customer satisfaction with prompt responses to inquiries, addressing concerns in a professional and timely manner.

Education

High School Diploma -

Notre Dame High School
Milwaukee, WI

Skills

  • Customer service
  • Problem-solving
  • Attention to detail
  • Team collaboration
  • Scheduling and planning

Interests

  • Gardening
  • Crafting and DIY Projects
  • Music

Timeline

Office Operations Assistant

Ascension Medical Group
01.2008 - Current

High School Diploma -

Notre Dame High School
Marilyn Calarco