Marilyn Caldwell
Pace,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at MSTD MANAGEMENT LLC. Skilled in complex problem-solving and effective communication, adept at resolving conflicts and driving operational excellence. Demonstrates exceptional time management and team leadership, significantly improving service delivery and efficiency.
Overview
23
23
years of professional experience
Work History
Manager
MSTD MANAGEMENT LLC
10.2009 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Bartender
ASM GLOBAL (Bay Center)
08.2001 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Built relationships with vendors to manage orders and negotiate costs.
Education
High School Diploma -
WJ Woodham High School
Pensacola, Florida 05.1971
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Additional Information
I have computer skills, my job as manager also requires me to go from 1 store to another and fix all the mistakes that are made in the computer inventory and program their computers in each store with sales and products.
Timeline
Manager
MSTD MANAGEMENT LLC
10.2009 - Current
Bartender
ASM GLOBAL (Bay Center)
08.2001 - Current
High School Diploma -
WJ Woodham High School
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