Marilyn Gastelum
Pomona,CA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Concentra Urgent Care. Proven ability to enhance guest engagement and resolve issues effectively. Bilingual communicator with a talent for teamwork and problem-solving, consistently delivering high-quality experiences in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Server
Olive Garden Restaurant
Chino
10.2024 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new staff on service protocols and menu knowledge.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to accommodate special dietary needs and preferences.
- Implemented strategies to enhance guest satisfaction and resolve complaints promptly.
- Conducted regular inventory checks to maintain stock levels and minimize waste.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Physical Therapy Support Specialist
Concentra Medical Center
Chino, CA
04.2019 - Current
- Assisted patients with inquiries to enhance overall satisfaction.
- Supported appointment scheduling to promote efficient patient flow and resource use.
- Updated patient records in electronic health systems to maintain data accuracy and compliance.
- Worked with healthcare professionals to improve communication and effectively address patient needs.
- Trained new staff on procedures and systems, fostering a knowledgeable and confident team environment.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Managed front desk operations, ensuring efficient handling of incoming calls and visitor inquiries.
- Managed appointment scheduling and follow-up communications with patients and providers.
- Streamlined referral documentation procedures, enhancing workflow efficiency across departments.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from patients, doctors and other health care professionals.
Education
High School Diploma -
Ganesha High
Pomona, CA05.2017
Skills
- Strong work ethic
- Exceptional customer ser
- Guest engagement
- Memory retention
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Fluent bilingualism
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Server
Olive Garden Restaurant
10.2024 - Current
Physical Therapy Support Specialist
Concentra Medical Center
04.2019 - Current
High School Diploma -
Ganesha High