Summary
Overview
Work History
Education
Skills
Timeline
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Marilyn Hagar

Fresno,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

18
18
years of professional experience

Work History

General Manager

Famous Daves BBQ Restaurant
08.2018 - Current
  • Always looking for ways to increase sales and profitability.
  • Managed budget, employee reviews, training, and schedules
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • All of the jobs I have on my resume were at training locations for each company. I have trained all staff, most importantly training managers for all other locations.
  • At Famous Dave's we had the highest sales in the country.
  • We did over 6 million once we reopened after Covid

Restaurant Manager

Applebee's Neighborhood Grill & Bar
01.2016 - 05.2018
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Developed unique events and special promotions to drive sales. I was in charge of marketing and booking all fundraisers adding additional profit to our bottom line

Restaurant Manager

Dennys Corp
04.2005 - 12.2015
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

High School Diploma -

Washingon Union HS
Fresno, CA

Skills

  • Team Leadership
  • Staff Training
  • Communication Skills
  • Guest Experience and Loyalty
  • Operations Management
  • Staff Motivation
  • Marketing

Timeline

General Manager

Famous Daves BBQ Restaurant
08.2018 - Current

Restaurant Manager

Applebee's Neighborhood Grill & Bar
01.2016 - 05.2018

Restaurant Manager

Dennys Corp
04.2005 - 12.2015

High School Diploma -

Washingon Union HS

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Marilyn Hagar