Marilyn Hernandez
Chicago,IL
Summary
Dynamic and customer-focused professional with a proven track record at Niko's Flower Designs, excelling in outstanding customer service and creative problem-solving. Skilled in managing social media to enhance brand visibility, while demonstrating empathy and a strong work ethic to foster client relationships and ensure satisfaction.
Overview
4
4
years of professional experience
Work History
Receptionist
Niko's Flower Designs
Chicago, IL
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and answered any questions they had
- Corresponded with clients through email, telephone, or through our social media pages
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Resolved customer problems and complaints.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed social media accounts, increasing brand visibility and audience interaction.
Cat Sitter
Rover.com
Chicago, IL
10.2021 - Current
- Refilled water bowls, prepared meals and provided companionship and playtime activities.
- Maintained a clean and healthy environment, attending to litter box duties and sanitizing pet areas regularly.
- Exercised cats through interactive playtime sessions, stimulating their mental and physical health while keeping them engaged in activities.
- Developed trust and strong rapport with both clients and cats by demonstrating genuine care and attentiveness.
- Ensured timely feeding and proper medication administration for each cat under my supervision.
- Acted as a reliable point of contact for clients during vacations or emergencies, providing support and guidance on cat care matters.
- Adhered to dietary restrictions and specific meal requests.
- Provided clients with peace of mind through regular communication updates on their pets'' wellbeing.
Grocery Shopper
Whole Food Market
Chicago, IL
02.2022 - 09.2022
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
- Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
- Promoted a safe shopping environment by adhering to all health guidelines, including mask-wearing and frequent hand sanitization procedures during shifts.
- Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
Dog Walker
Rover.com
Chicago, IL
10.2021 - 05.2022
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
- Ensured safety of pets during walks by adhering to leash laws and monitoring for potential hazards.
Education
High School Diploma -
Josephinum Academy of The Sacred Heart
Chicago, IL06-2021
Graduate Certificate - Holistic Health
Institute For Integrative Nutrition (IIN)
04-2022
Skills
- Detail-Oriented
- Multi-tasking
- Computer and social media knowledge
- Provides exceptional customer service
- Creative and Curious
- Supply Management
- Team collaboration
- Video Editing
- Negotiation
Languages
English
Native or Bilingual
Spanish
Full Professional
French
Elementary
Interests
- Passionate about balancing physical health as well as mental and emotional wellness
- Enjoys photography and editing photos/videos
- Social Media
- Music
- Art
Timeline
Receptionist
Niko's Flower Designs
06.2022 - Current
Grocery Shopper
Whole Food Market
02.2022 - 09.2022
Cat Sitter
Rover.com
10.2021 - Current
Dog Walker
Rover.com
10.2021 - 05.2022
High School Diploma -
Josephinum Academy of The Sacred Heart
Graduate Certificate - Holistic Health
Institute For Integrative Nutrition (IIN)