Marilyn Jackson
Port Huron,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Arise Virtual Solutions Inc.
11.2022 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Tax Preparer
Self Employed Services
11.2006 - Current
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
Education
No Degree - General Studies
Osborn High School
Detroit, MISkills
- Call Control
- Case Management
- Information Verification
- Customer Service
- Outstanding Communication Skills
- Documentation and Reporting
- Call Flow Maximization
- Problem Resolution
- Empathetic and Genuine
- Problem Solving
- Active Listening
- Payment Processing
- Credit Adjustments
Timeline
Customer Service Agent
Arise Virtual Solutions Inc.
11.2022 - Current
Tax Preparer
Self Employed Services
11.2006 - Current
No Degree - General Studies
Osborn High School
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