Marilyn Latham
Woden,United States
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
41
41
years of professional experience
Work History
Patient Access Representative
Nacogdoches Memorial Hospital
Nacogdoches, Texas
12.2019 - Current
- Facilitated patient check-in and registration processes efficiently.
- Managed appointment scheduling and coordinated patient flow effectively.
- Provided exceptional customer service to patients and families at the hospital.
- Assisted patients with completing necessary forms and documentation.
- Handled inquiries and resolved issues regarding patient access services promptly.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Managed incoming faxes related to patient registration processes.
- Responded to patient inquiries regarding billing or financial matters.
Patient Account Representative
Nacogdoches Memorial Hospital
Nacogdoches, TX
02.1985 - 12.2019
- Managed patient account inquiries and resolved billing discrepancies.
- Processed insurance claims and verified patient eligibility for services.
- Communicated with patients to explain account statements and payment options.
Education
Center High School
Center, TxSome College (No Degree) - Business
Massey Business College
Nacogdoches , TxSkills
- Patient registration
- Insurance verification
- Electronic medical records
- Appointment scheduling
Timeline
Patient Access Representative
Nacogdoches Memorial Hospital
12.2019 - Current
Patient Account Representative
Nacogdoches Memorial Hospital
02.1985 - 12.2019
Center High School
Some College (No Degree) - Business
Massey Business College