Marilyn Madison
San Francisco,CA
Summary
Detail-oriented front desk receptionist willing to work and be committed to helping my team and to make sure that I'm giving direct guidance in making sure customers are happy with the service that they are provided with strong customer service skills and a proven track record in appointment scheduling and front office management. Committed to enhancing guest experiences and ensuring seamless operations.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
John Stewart
San Francisco, CA
09.2017 - 06.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Answered multi-line phone system, directing calls efficiently to relevant departments.
- Coordinated appointment scheduling for clients, optimizing reception area workflow.
- Maintained accurate visitor logs and security protocols to enhance safety measures.
Salon Manager
Beautiful as You R Hair Care
170 Leland Street CA 94112
06.2005 - 06.2010
- Supervised daily salon operations to ensure efficient service delivery and customer satisfaction.
- Trained and developed staff on product knowledge, service techniques, and customer engagement strategies.
- Implemented inventory management system to optimize stock levels and reduce waste.
- Analyzed sales trends to develop promotions that increased client retention and revenue growth.
- Developed training programs focusing on skill enhancement for stylists, resulting in improved service quality.
- Cultivated positive relationships with clients through personalized consultations and follow-up communications.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Education
High School Diploma -
St. Paul's Catholic High School
San Francisco, CA06-1983
No Degree -
City College of San Francisco
San Francisco, CAReal Estate Development - Real Estate/Business
Merritt College
Oakland, CA08-2006
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Front office management
- Hospitality services
- Work prioritization
- Complex Problem-solving
- Multi-line telephone systems
- Clerical support
- Bookkeeping
- Spreadsheet tracking
- Business administration
- Office supplies inventory management
- Multitasking and organization
- Decision-making
- Record keeping
- Log book monitoring
- Punctual and reliable
- Customer and client relations
- Microsoft office
Timeline
Front Desk Receptionist
John Stewart
09.2017 - 06.2022
Salon Manager
Beautiful as You R Hair Care
06.2005 - 06.2010
No Degree -
City College of San Francisco
High School Diploma -
St. Paul's Catholic High School
Real Estate Development - Real Estate/Business
Merritt College