Hi, I’m
Marilyn Marchionda
Coraopolis,PA
Summary
Dedicated Front Office Assistant with a proven track record at MedExpress Urgent Care, adept in file organization and showcasing exceptional listening skills. Expertly balanced workloads and streamlined patient check-ins, enhancing customer satisfaction. Achieved a significant improvement in scheduling efficiency, demonstrating strong problem-solving and time management abilities.
Overview
17
years of professional experience
Work History
MedExpress Urgent Care
Front Office Assistant
10.2012 - Current
Job overview
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
UPMC Shadyside Hospital
Unit Clerk
05.2008 - 10.2012
Job overview
- Arranged discharges and patient transportations.
- Answered multi-line telephone system, provided information, and directed calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Obtained and organized medical records for office visits and scheduled labs.
- Charted vital signs and added telemetry strips to charts.
- Prepared admissions charts and scanned records.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
Education
Aliquippa High SchoolAliquippa, PA
High School Diploma
06-1975
Skills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Scheduling appointments
- Mail handling
- Appointment setting
- Insurance verification
Timeline
Front Office Assistant
MedExpress Urgent Care
10.2012 - Current
Unit Clerk
UPMC Shadyside Hospital
05.2008 - 10.2012
Aliquippa High School
High School Diploma
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