Marilyn Merriweather
Apex,NC
Summary
Customer Support Professional experienced in retail transactions and data entry. Achieved efficient resolution of customer concerns through effective communication and problem-solving skills. Focused on accuracy and service quality while managing high call volumes and maintaining positive customer interactions.
Overview
42
42
years of professional experience
Work History
Remote Payroll Call Center Representative
Conduent Call Center
08.2022 - 08.2026
- Answered inbound customer calls and provided accurate account, service, and policy information.
- Navigated multiple systems to research accounts and support timely issue resolution.
- Documented call details in CRM systems to maintain complete, compliant case records.
- Resolved routine customer concerns by following scripts, procedures, and escalation guidelines.
Retail Sales Associate
United States Post Office
Apex, NC
12.1984 - 01.2020
- Processed retail transactions using point-of-sale systems and cash handling procedures.
- Assisted customers with postage, shipping options, and postal service information.
- Weighed mail, calculated postage, and prepared outgoing packages accurately.
- Verified addresses, forms, and shipment details to support correct mailing services.
Education
Bachelor of Arts - Ministry
Apex School of Theology
Durham, NC05-2008
Skills
- Customer support
- Customer service
- Data entry
- Problem-solving skills
Timeline
Remote Payroll Call Center Representative
Conduent Call Center
08.2022 - 08.2026
Retail Sales Associate
United States Post Office
12.1984 - 01.2020
Bachelor of Arts - Ministry
Apex School of Theology