Summary
Overview
Work History
Education
Skills
Timeline
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Marilyn O'Connell

Maple Shade,NJ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Answering Service Operator

Answercom
01.2022 - 04.2022
  • Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
  • Adapted quickly to new technologies and software applications, streamlining workflow efficiency for faster response times.
  • Maintained strict confidentiality of client information in compliance with privacy regulations and company guidelines.
  • Reduced call wait times for improved customer experience by efficiently routing calls to appropriate departments.
  • Provided exceptional customer support by identifying concerns, clarifying issues, and offering solutions tailored to individual needs.

Bus Driver

Karen's Charters
03.2021 - 11.2021
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
  • Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.

Education

GED -

MyGED
Library
02.2024

Skills

  • Strong Organization
  • Social Perceptiveness
  • Data Entry Proficiency
  • Adaptability and Flexibility
  • Empathy and Patience
  • Telephone Etiquette
  • Time Management
  • Active Listening

Timeline

Answering Service Operator

Answercom
01.2022 - 04.2022

Bus Driver

Karen's Charters
03.2021 - 11.2021

GED -

MyGED

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Marilyn O'Connell