Marilyn O'Connell
Maple Shade,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Answering Service Operator
Answercom
01.2022 - 04.2022
- Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
- Adapted quickly to new technologies and software applications, streamlining workflow efficiency for faster response times.
- Maintained strict confidentiality of client information in compliance with privacy regulations and company guidelines.
- Reduced call wait times for improved customer experience by efficiently routing calls to appropriate departments.
- Provided exceptional customer support by identifying concerns, clarifying issues, and offering solutions tailored to individual needs.
Bus Driver
Karen's Charters
03.2021 - 11.2021
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
Education
GED -
MyGED
Library02.2024
Skills
- Strong Organization
- Social Perceptiveness
- Data Entry Proficiency
- Adaptability and Flexibility
- Empathy and Patience
- Telephone Etiquette
- Time Management
- Active Listening
Timeline
Answering Service Operator
Answercom
01.2022 - 04.2022
Bus Driver
Karen's Charters
03.2021 - 11.2021
GED -
MyGED
Similar Profiles
Diara CooperDiara Cooper
Registered Nurse at Select Medical HospitalRegistered Nurse at Select Medical Hospital
Dan BluemkeDan Bluemke
Collections Operator at Mount Laurel MUACollections Operator at Mount Laurel MUA
Stephanie NortzStephanie Nortz
Program Coordinator for Behavioral Health at New Brunswick Counseling CenterProgram Coordinator for Behavioral Health at New Brunswick Counseling Center