MARILYN RASCOE
Stratford,CT
Summary
Energetic and organized individual with talent for leadership and customer service. Adept at inventory management and staff supervision, ensuring smooth daily operations and high customer satisfaction. Committed to driving sales growth and creating welcoming store environment.
Overview
27
27
years of professional experience
Work History
STORE MANAGER
PARTY CITY
01.2018 - Current
- Coached, mentored and developed a high performance team of 20 people
- Oversee key operational functions including sales, customer relationship management, staffing, budgets, scheduling, inventory planning, merchandising, and visual displays
- Align inventory with consumer preferences and insights
- Established and maintained a customer-centered culture
- Consistently deliver a positive customer experience to earn and retain long-term trust and loyalty
- Established goals and Key Performance Indicators (KPIs) followed by real-time data collection and analysis
- Used analytics to take a proactive versus reactive response to risks and opportunities
- Recognized for constantly going above and beyond in meeting goals
- Frequently leading the District, Region and Company in Contest or Donation drives.
ASSISTANT STORE MANAGER
JCPENNEY
01.2016 - 01.2018
- Coached, mentored and developed a seasonal team of upward 70 people
- Oversaw key operational functions including sales, inventory, merchandising, scheduling, budgets, customer relations, cost controls, and profitability
- Positioned team members as solutions and consultative sellers
- Focused on a positive customer experience and long-term loyalty
- Served as a catalyst for positive change and new ideas
- Door to floor process, maintain high standards for presentation and maintenance of store during operating hours. Interprets company merchandise direction and applies key strategies in a matter to drive sales. Pricing and signing process including workload planning.
- Enhancing supervisor’s ability to execute, as well as develop their own respective teams.
ASSISTANT STORE MANAGER
SPORTS AUTHORITY
01.2007 - 01.2016
- Interim Regional Visual Coordinator Northeast Region 2015
- Proven track record in improving customer satisfaction scores
- Rated top 10 in the companies customer satisfaction core scale from 2015 through 2016
- Nine consecutive years, visual set winner for fall/spring
- Coached, mentored, developed five associates into soft line leaders
- Oversaw key operational functions including customer relations, hardline and soft line scheduling, merchandising and visual displays
OPERATION MANAGER
CIRCUIT CITY
01.2002 - 01.2007
- Designed and developed merchandising layouts for the store
- Coached and trained team members on the new layouts
- Spearheaded all new visual layouts for the district
- Oversaw key operational functions, including scheduling, budget, team development, visual displays
- Established goals and Key Performance Indicators (KPIs) followed by real-time data collection and analysis
- Supervised operations staff and kept employees compliant with company policies and procedures.
SOFT LINE MANAGER
BOBS STORES
02.1998 - 11.2002
- Established vendor relationships
- Coached and developed a team of 15 employees
- Oversaw key operational functions including visual displays, inventory planning, staffing and scheduling
- Optimized scheduling practices for the softlines department to ensure adequate staffing levels during peak hours without compromising budget constraints.
Education
High School Diploma -
Basic High School
Bridgeport, CT06.1989
Skills
- Strategic Planning
- Team Coaching & Development
- Dependable
- Customer Relationship Management
- Goal Setting/KPIs
- Change Management
- Revenue Growth
- Customer Loyalty
Timeline
STORE MANAGER
PARTY CITY
01.2018 - Current
ASSISTANT STORE MANAGER
JCPENNEY
01.2016 - 01.2018
ASSISTANT STORE MANAGER
SPORTS AUTHORITY
01.2007 - 01.2016
OPERATION MANAGER
CIRCUIT CITY
01.2002 - 01.2007
SOFT LINE MANAGER
BOBS STORES
02.1998 - 11.2002
High School Diploma -
Basic High School
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