Marilyn Roye
West Monroe,LA
Summary
Ethical and professional insurance agent known for strong customer service and relationship management skills. Successfully developed personalized insurance solutions, enhancing policyholder satisfaction and fostering long-term client loyalty.
Overview
31
31
years of professional experience
Work History
Insurance Agent
Community Financial Service Center
Monroe LA
06.2014 - 06.2016
- Developed tailored insurance solutions for clients, enhancing policyholder satisfaction and retention.
- Educated clients on coverage options, ensuring informed decision-making regarding insurance products.
- Conducted comprehensive risk assessments to identify client needs and recommend appropriate coverage levels.
- Led initiatives to streamline claims processing, improving response times and customer experience.
- Collaborated with underwriters to assess risks and determine policy terms for complex cases.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service.
Licensed Practical Nurse
Retired From Working
West Monroe, LA
09.1985 - 08.2007
- Administered medication and monitored patient vital signs to ensure optimal health outcomes.
- Assisted in developing individualized care plans based on patient assessments and needs.
- Coordinated patient education sessions, enhancing understanding of health management strategies.
- Collaborated with healthcare teams to improve patient care processes and outcomes.
- Implemented infection control protocols, reducing hospital-acquired infections significantly.
- Cared for wounds, provided treatments, and assisted with procedures.
Realtor
Coldwell Banker Group One Realty
West Monroe, LA
06.2000 - 06.2005
- Facilitated successful property transactions by guiding clients through buying and selling processes.
- Developed comprehensive marketing strategies to enhance property visibility and attract potential buyers.
- Provided expert advice on market trends, pricing strategies, and investment opportunities to clients.
- Cultivated strong relationships with clients through exceptional customer service and personalized communication.
- Led negotiation efforts to secure favorable terms for clients in real estate transactions.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Education
GED -
West Monroe High School
West Monroe, LA04-1981
Licensed Insurance Agent - Insurance And Risk Management
Bob Brooks School For Insurance License
Baton Rouge, LA06-2007
Licensed Relator - Real Estate Practice And Law
Burk Baker School of Real Estate
Baton Rouge, LA04-2000
Diploma - Practical Nursing
Delta Ouachita Vocational
West Monroe, LA09-1985
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Auto insurance
- Life insurance
- Policy renewals
- Data entry
Timeline
Insurance Agent
Community Financial Service Center
06.2014 - 06.2016
Realtor
Coldwell Banker Group One Realty
06.2000 - 06.2005
Licensed Practical Nurse
Retired From Working
09.1985 - 08.2007
Licensed Insurance Agent - Insurance And Risk Management
Bob Brooks School For Insurance License
GED -
West Monroe High School
Licensed Relator - Real Estate Practice And Law
Burk Baker School of Real Estate
Diploma - Practical Nursing
Delta Ouachita Vocational