Marina Castillo Castillo
2511 17th Street,CA
Summary
Adept at fostering customer relationships and enhancing guest satisfaction, I leveraged my complaint handling and food safety skills at Taqueria La Bamba to significantly improve service quality. My expertise in personnel training and shift planning streamlined operations, demonstrating a strong commitment to organizational excellence and team leadership. Organized Server with experience in Taqueria La Bamba restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
7
7
years of professional experience
Work History
Server Shift Leader
Taqueria La Bamba
12345 San Pablo Ave. Richmond, Ca 94804
05.2018 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Cook's Assistant
Los Moles
6120 Potrero Ave. El Cerrito, Ca 94806
11.2017 - 05.2018
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Instituto National San Jose
El Salvador11.2014
Skills
Complaint Handling
Organization
Shift planning
Personnel Training
Verbal and written communication
Customer Relationship Management
Table Bussing
Guest service
Food Safety
Timeline
Server Shift Leader
Taqueria La Bamba
05.2018 - Current
Cook's Assistant
Los Moles
11.2017 - 05.2018
High School Diploma -
Instituto National San Jose