Marina Harris
Melbourne,FL
Summary
Dedicated professional with a versatile background in bakery operations and customer service. Recognized for exceptional communication skills and commitment to high standards, aiming to leverage expertise to enhance customer satisfaction and operational efficiency.
I am self motivated individual passionate about sales and contributing to organizational success. I value team collaboration and strive to exceed customer expectations and organizational goals. I pride myself on being able to work both as a team or independently with integrity and transparency.
Overview
15
15
years of professional experience
Work History
Cake Decorator
Publix
Melbourne, FL
08.2011 - Current
- Designed intricate cake decorations to meet customer specifications and preferences.
- Collaborated with team members to maintain high standards of product quality and presentation.
- Trained junior decorators on techniques for achieving consistent, high-quality finishes.
- Implemented new decoration methods that enhanced overall efficiency and reduced waste.
Assistant Bakery Manager
Publix
Melbourne, FL
08.2020 - 02.2025
- Assisted in managing daily bakery operations, ensuring product quality and freshness.
- Trained and supervised bakery staff, fostering a collaborative team environment.
- Implemented inventory control measures, reducing waste and optimizing stock levels.
- Developed and executed promotional strategies to increase bakery sales and customer engagement.
Customer Service Representative
Publix
Melbourne, FL
07.2014 - 03.2018
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted in training new staff on company policies and customer interaction standards.
- Streamlined checkout processes, reducing wait times and improving customer satisfaction.
- Implemented feedback systems to enhance service quality and operational efficiency.
Education
No Degree -
Eastern Florida State College
Melbourne, FLSkills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Strong communication skills
- Team Training
- Opening and closing duties
- Minimize ingredient waste
- Decision-making
- Management
- Customer service
- Critical thinking
Timeline
Assistant Bakery Manager
Publix
08.2020 - 02.2025
Customer Service Representative
Publix
07.2014 - 03.2018
Cake Decorator
Publix
08.2011 - Current
No Degree -
Eastern Florida State College