Marina Kabellar
Asheville,NC
Summary
Dynamic sales consultant committed to exceeding guest expectations and creating unforgettable experiences. Focused on delivering exceptional customer service by identifying client needs and leveraging extensive product knowledge. Eager to join a dedicated team that challenges industry norms to enhance business relationships. Passionate about fostering connections that lead to lasting partnerships and growth opportunities.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Hyundai of Asheville
01.2024 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Managed 50+ calls a day minimum, reaching out to new or existing leads
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Maximized customer retention by resolving issues quickly.
- Followed up with existing customers to provide additional support and address concerns.
Cocktail Waitress
AC hotel downtown Asheville / Capella on 9
03.2021 - 05.2023
- Server with the highest tip percentages maintaining quality of service to guests while working within a high-volume environment
- Responsible for training new staff and servers when hired
- Collaborated with managers to help develop side work procedures, opening/closing duties, as well as steps of service
- Extensive knowledge of the seasonal menu with an awareness of possible food allergens/dietary restrictions
Waitress
Daves Last Resort and Raw Bar
11.2019 - 01.2021
- Lead waitress with the highest sales for 1 year in a full-service restaurant with a full bar
- Created and held strong guest relations for returning guests while providing a professional experience
- Practiced standard procedure when refusing to serve an intoxicated guest
- Responsible for completion of all opening/closing duties
- Food running/kitchen expo
Waitress
Siam Square
03.2018 - 07.2019
- Greeted guests in a full-service restaurant and provided menu knowledge
- Managed takeaway orders over the phone as well as catering events
Server/Hostess
Hachi asian cuisine and Grill
06.2017 - 02.2018
- Performed food running/bussing/hostess duties while serving tables in a high-volume restaurant
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
BM - Vocal Performance
Florida Atlantic University
Boca Raton, FloridaSkills
- Leads prospecting
- CRM proficiency
- Guest relations experience
- Customer retention
- Salesmanship
- Training
Languages
Chinese
Timeline
Sales Consultant
Hyundai of Asheville
01.2024 - Current
Cocktail Waitress
AC hotel downtown Asheville / Capella on 9
03.2021 - 05.2023
Waitress
Daves Last Resort and Raw Bar
11.2019 - 01.2021
Waitress
Siam Square
03.2018 - 07.2019
Server/Hostess
Hachi asian cuisine and Grill
06.2017 - 02.2018
BM - Vocal Performance
Florida Atlantic University
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