Marina Kunz
Shrewsbury,MA
Summary
Professional with experience in concierge services, guest support, and service coordination. Skilled in managing visitor access, scheduling requests, and handling concerns with professionalism. Ready to support safe, organized, and customer-focused operations.
Overview
3
3
years of professional experience
Work History
Concierge
Palladion Services
Boston, Massachusetts
12.2023 - 08.2025
- Scheduled transportation, reservations, and service requests for residents.
- Assisted residents with local directions, recommendations, and building information.
- Coordinated package deliveries, pickups, and mail distribution.
- Managed visitor access, sign-ins, and lobby security procedures.
- Answered calls and routed inquiries to proper departments.
- Monitored common areas and reported maintenance or safety concerns.
Operations Lead
Chick-fil-A
Westborough, Massachusetts
11.2022 - 08.2023
- Led team members to follow operational processes and procedures efficiently.
- Trained team members on front counter and drive-thru processes to enhance service quality.
- Conducted food safety and sanitation checks to ensure compliance with health standards.
- Handled opening and closing duties for daily operations.
- Supported cash handling and register balancing.
- Resolved guest concerns to improve customer satisfaction and loyalty.
Team Member
Chick-fil-A
Westborough, Massachusetts
07.2022 - 11.2022
- Greeted guests warmly, ensuring adherence to Chick-fil-A hospitality standards to enhance guest experience.
- Took drive-thru and counter orders while handling payment accurately.
- Prepared menu items according to Chick-fil-A food safety and quality procedures, contributing to customer satisfaction.
- Assembled meals and checked order accuracy before delivery.
- Restocked kitchen supplies and ingredients promptly to maintain service efficiency during peak hours.
- Cleaned dining areas to provide a welcoming environment for guests, kitchen surfaces, and service stations.
Education
Psychology
Bunker Hill Community College
Charlestown, MAHigh School Diploma -
Shrewsbury Senior High School
Shrewsbury, MA06-2021
Timeline
Concierge
Palladion Services
12.2023 - 08.2025
Operations Lead
Chick-fil-A
11.2022 - 08.2023
Team Member
Chick-fil-A
07.2022 - 11.2022
Psychology
Bunker Hill Community College
High School Diploma -
Shrewsbury Senior High School