Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaniya Amos

Fort Lauderdale

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional communication skills, honed at BSA as a Concierge. Proven ability to enhance guest experiences through proactive problem-solving and relationship building, consistently exceeding expectations in service delivery. Highly adaptable, with expertise in customer service and effective multitasking in fast-paced environments.

Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.

Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Experienced with surveillance and monitoring of premises to ensure safety. Utilizes strong problem-solving skills to address and resolve security concerns promptly. Knowledge of access control procedures and emergency protocols, ensuring secure environment.

Overview

5
5
years of professional experience

Work History

Concierge

BSA
01.2024 - 04.2025
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.

Warehouse Worker

Nutranext
01.2021 - 04.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.

Unarmed Security Officer

Highriskmerchant
01.2020 - 12.2022
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.

Education

GED -

Pace
Fort Lauderdale, FL
04.2019

Skills

  • Customer service
  • Excellent multitasking
  • Strong work ethic
  • Guest services
  • Proactive attitude
  • Team player mentality
  • Maintaining composure
  • Guest experiences
  • Cash handling
  • Relationship building
  • Problem-solving
  • Report writing
  • Incident reporting
  • Property patrol
  • Maintaining order
  • Highly adaptable
  • Effective problem solving
  • Exceptional communication
  • Hospitality
  • Safety procedures
  • Packaging and labeling
  • Picking and packing
  • Loading and unloading
  • Order picking
  • Sorting and labeling
  • Order picking and processing
  • Shipping and receiving
  • Unpacking merchandise
  • Receiving and processing shipments

Timeline

Concierge

BSA
01.2024 - 04.2025

Warehouse Worker

Nutranext
01.2021 - 04.2023

Unarmed Security Officer

Highriskmerchant
01.2020 - 12.2022

GED -

Pace

Similar Profiles

CREATE PROFILE