Marina Richardson
Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Shift Leader
Duane Reade By Walgreens
05.2021 - Current
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Billing Officer
CaribeServe
02.2001 - 06.2014
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Process credit card charges for clients
Supervisor
Windward Island Airways
06.1996 - 12.1997
- Maintained businesses' database by entering and verifying information.
- Monitored and evaluated fellow agents' performance.
- Trained and prepared 14 agents to respond to customer complaints, inquiries, and handle any troubleshooting duties.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Book flight reservations and issue tickets for travel.
- Conducted nightly cash sales deposit bag for next day bank deposit.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Ensure flights are check-in and close on time to avoid departure delays.
- Handle flight cancellations by rebooking passengers on next available flights.
Education
High School Diploma -
A.L.H.C.S
The Valley, Anguilla1994
Skills
- Customer Service Management
- Operations Support
- Cash Handling
- Equipment Troubleshooting
- Sales Reporting
Timeline
Shift Leader
Duane Reade By Walgreens
05.2021 - Current
Billing Officer
CaribeServe
02.2001 - 06.2014
Supervisor
Windward Island Airways
06.1996 - 12.1997
High School Diploma -
A.L.H.C.S
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