Marina Rodriguez
San Bernardino,CA
Summary
Friendly and dependable customer service professional with experience assisting customers in a fast-paced retail environment. Skilled in communication, teamwork, problem-solving, and maintaining a clean and organized workspace. Eager to learn new skills, provide excellent customer service, and create a welcoming experience for every customer. Excited to contribute to a positive team environment.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Specialty Department Supervisor
Home Depot
San Bernardino, California
2025.07 - Current
- Oversee daily sales floor operations across five specialty departments, directing associates and coordinating activities to enhance sales performance.
- Monitor department performance and guided associates daily to uphold operational efficiency and service standards.
- associate training in product knowledge, customer service, and department procedures to improve staffing efficiency and daily workflow.
- Maintain merchandise displays, pricing accuracy, signage, and inventory standards to support sales and department readiness.
- Resolve customer concerns related to specialty department transactions, ensuring a positive customer experience.
Dispatcher
Rapid Response Monitoring
Corona, CA
2023.07 - 2024.03
- Processed inbound calls from customers and authority agencies, verified and dispatched emergency signals, and made courtesy calls regarding low priority alarms while updating alarm notes.
- Monitored alarm signals through Rapid Response Monitoring central station systems.
- Dispatched police, fire, and medical responders during emergency events.
- Logged alarm activity and call details in monitoring records.
Special needs therapist
ART Autism Related Therapy
Rancho Cucamonga, CA
2023.01 - 2023.11
- provided in-home one to one behavior therapy to children with autism spectrum.
- Delivered autism-related therapy sessions using individualized treatment plans.
- Documented client behaviors and session notes for clinical review.
- Implemented behavior strategies during daily therapy activities.
Digital Team Lead
Walmart
San Bernardino, CA
2021.01 - 2023.08
- Developed team work schedule, trained associates, and guided team on project priorities.
- Led store associates through daily Walmart floor operations.
- Coached associates on stocking, zoning, and customer service standards.
- Monitored inventory, replenishment, and backroom organization across departments.
Education
High school or equivalent -
Opportunities For Learning
Long Beach, CA2018-01
Skills
- Sales
- Sales performance tracking
- Customer Service/ Customer support
- Department scheduling
- Operational coordination
- Team supervision
- Staff training
- Sales floor presentation
- Analysis skills
- Quick learning
- Bilingual
- Cash Register
Certification
- LEED Certified
- CPR Certified
Languages
English - Fluent, Spanish - Intermediate
Timeline
Specialty Department Supervisor
Home Depot
2025.07 - Current
Dispatcher
Rapid Response Monitoring
2023.07 - 2024.03
Special needs therapist
ART Autism Related Therapy
2023.01 - 2023.11
Digital Team Lead
Walmart
2021.01 - 2023.08
High school or equivalent -
Opportunities For Learning