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Marina Santiago
Outreach Specialist
Tulsa,OK
Work Preference
Summary
Dynamic professional with expertise in Salesforce and CRM. Proven ability to enhance community outreach and client support, fostering strong relationships and driving engagement.
Overview
1
1
Certification
25
25
years of professional experience
Work History
211 Information Specialist
211 Oregan
Oregon City, OR
03.2026 - 05.2026
- Researched and compiled information resources to support community inquiries.
- Maintained up-to-date knowledge of local resources and services available to the community.
- Responded promptly to inquiries, providing accurate and relevant information to users.
- Coordinated outreach events to promote awareness of available resources and encourage community engagement with the library''s offerings.
Healthcare Outreach Specialist
Arkos Health
Arizona City, AZ
11.2024 - 12.2025
- Developed outreach strategies to enhance community engagement and increase awareness of health programs.
- Conducted needs assessments to identify gaps in services and target populations for outreach initiatives.
- Maintained accurate records of client interactions, progress, and outcomes using CRM software for efficient reporting purposes.
- Facilitated communication between clients and other service providers.
- Provided support to social service clients in navigating available resources.
Member Services Coordinator
Arkos Health
Arizona City, AZ
11.2024 - 12.2025
- Coordinated member services inquiries to enhance customer satisfaction and engagement.
- Implemented process improvements that streamlined communication between departments.
- Maintained accurate records of member interactions in CRM system, ensuring data integrity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Packaging Operator
Sofidel
Inola, OK
08.2023 - 02.2024
- Operated packaging machinery ensuring consistent quality and efficiency.
- Monitored production lines for compliance with safety and quality standards.
- Conducted routine maintenance on equipment to minimize downtime.
- Trained new operators on equipment use and safety protocols.
Housekeeping Manager
EVS Housekeeping
Wagoner, OK
01.2018 - 03.2020
- Supervised daily operations to ensure high standards of cleanliness and organization.
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Trained and mentored new staff on cleaning and safety protocols.
In-Home Healthcare Provider
Private Client
Wagoner, OK
08.2013 - 04.2018
- Provided personalized care plans tailored to individual client needs and preferences.
- Assisted clients with daily living activities, ensuring safety and comfort at all times.
- Monitored health conditions, reporting changes to family members and healthcare professionals promptly.
- Developed and maintained strong relationships with clients, fostering trust and open communication.
- Administered prescribed medications according to physician instructions, ensuring proper dosage and timing for optimal results.
Medical Billing and Collections Specialist
American Billing Service
Newington, CT
03.2001 - 02.2011
- Processed medical claims using advanced billing software and maintained compliance with healthcare regulations.
- Managed patient accounts, ensuring timely follow-up on outstanding balances to enhance collections efficiency.
- Reviewed and analyzed denied claims, implementing corrective actions to minimize future rejections.
- Developed training materials for new hires, fostering understanding of billing procedures and software systems.
- Monitored outstanding invoices and performed collections duties.
Education
High School Diploma -
Bulkley High School
Hartford, CT05-1998
Skills
- Salesforce
- Customer relationship management (CRM)
- Medical records review
- Microsoft office
Certification
- Certified CNA 10 yrs
Languages
Spanish
Native or Bilingual
Timeline
211 Information Specialist
211 Oregan
03.2026 - 05.2026
Healthcare Outreach Specialist
Arkos Health
11.2024 - 12.2025
Member Services Coordinator
Arkos Health
11.2024 - 12.2025
Packaging Operator
Sofidel
08.2023 - 02.2024
Housekeeping Manager
EVS Housekeeping
01.2018 - 03.2020
In-Home Healthcare Provider
Private Client
08.2013 - 04.2018
Medical Billing and Collections Specialist
American Billing Service
03.2001 - 02.2011
High School Diploma -
Bulkley High School