Marina Stipa
San Pedro,CA
Summary
Experienced independent Travel Advisor and Dental Office Supervisor with a strong background in customer service, itinerary planning, scheduling, and client support. Adept at managing bookings, resolving issues efficiently, and maintaining clear communication with clients in remote settings. Known for attention to detail, adaptability, and building long-term client relationships.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work History
Travel Advisor
FORA Travel
Los Angeles, California
01.2024 - Current
- Provided personalized travel recommendations and itineraries to clients based on their preferences, budget, and desired destinations
- Booked flights, hotels, rental cars, and other travel accommodations for clients using various reservation systems
- Researched and stayed up-to-date on the latest travel trends, destinations, and deals to offer clients the best option
- Managed multiple client accounts simultaneously while ensuring accuracy in booking details and timely communication
- Maintained detailed records of all bookings made including payment information and itinerary details for easy reference
- Collaborated with vendors to secure competitive rates and services for clients.
- Organized group trips by coordinating schedules and logistics for participants.
Orthodontic Floor Supervisor/ Receptionist
Dr. Stroh Orthodontics
Rolling Hills Estates, California
01.2021 - Current
- Managed patient scheduling and appointment confirmations for orthodontic consultations.
- Oversaw inventory management for orthodontic supplies and equipment.
- Maintained accurate patient records in compliance with privacy regulations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted orthodontist during patient procedures and clinical treatments.
- Educated patients on oral hygiene and appliance care techniques.
- Trained new staff on office procedures and patient management systems.
- Structured, reviewed, and executed financial contracts for orthodontic treatment provided.
Clinic Supervisor
Dr. Kardovich Orthodontics
San Pedro, California
10.2012 - 12.2021
- Supervised a team of clinical staff members, providing guidance and support in delivering high-quality patient care.
- Developed and implemented training programs for new hires, ensuring compliance with industry standards and best practices.
- Assisted orthodontist in providing comprehensive orthodontic care to patients, including taking X-rays, impressions, and photographs.
- Prepared treatment rooms by sterilizing instruments and ensuring all necessary supplies are readily available.
- Educated patients on proper oral hygiene techniques and provided instructions for the use of orthodontic appliances.
- Assisted in taking intraoral scans using digital scanners for accurate measurements and treatment planning.
- Scheduled appointments for patients, coordinating with their availability and treatment plan requirements.
Education
Los Angeles Harbor College
Wilmington, California, CA 09.2005 - 05.2010
City of Angels
Los Angeles, CASkills
- Travel planning
- Reservation systems
- Destination research
- Account management
- Staff supervision
- Effective communication
- Problem solving
- Time management
- Detail orientation
- Team player attitude
- Strong interpersonal skills
- Exceptional communication
- Excellent customer service
References
References available upon request.
Timeline
Travel Advisor
FORA Travel
01.2024 - Current
Orthodontic Floor Supervisor/ Receptionist
Dr. Stroh Orthodontics
01.2021 - Current
Clinic Supervisor
Dr. Kardovich Orthodontics
10.2012 - 12.2021
Los Angeles Harbor College
09.2005 - 05.2010
City of Angels