Results-driven Team Lead with expertise in employee training, process improvement, and supply chain management. Proven ability to enhance operational efficiency and resolve conflicts effectively.
Overview
14
14
years of professional experience
Work History
Team Lead
Material In Motion
Fairburn
01.2021 - 04.2026
Developed training program for new employees on company policies and operational procedures to ensure compliance and understanding.
Streamlined inventory monitoring and supply chain logistics to optimize operations.
Implemented process improvements to increase efficiency in operations.
Facilitated conflict resolution and addressed team concerns to maintain a cohesive work environment.
Data Entry Lead
Diversified Building Maintenance
Atlanta
01.2018 - 01.2020
Coordinated workflow among team members to enhance data management processes.
Monitored performance metrics to pinpoint operational improvement opportunities.
Maintained accurate records of data entered into the system to ensure reliability.
Customer Service
LG Hausys America
Adairsville
02.2016 - 01.2018
Provided customer service, addressing clients' questions and concerns.
Identified and resolved complex customer service issues, enhancing customer satisfaction.
Developed strategies that effectively resolved customer service disputes, improving client relationships.
Delivered customer service during peak hours, ensuring efficient assistance to clients.
Medical Interpreter
Restoration Recovery
Dalton
02.2012 - 02.2016
Facilitated patient-provider communication in diverse healthcare settings, enhancing understanding and care.
Translated medical documents and patient information, ensuring accurate comprehension for effective treatment.
Assisted non-English speaking patients in navigating healthcare services, improving access to necessary care.