Mario Godoy
Moreno Valley,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service and staff management at WinCo Foods. Proven track record in enhancing customer satisfaction and optimizing inventory processes. Skilled in team leadership and problem-solving, fostering a collaborative environment that drives accountability and performance excellence.
Overview
7
7
years of professional experience
Work History
Department Manager
WinCo Foods
Norco, CA
03.2018 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Additional responsibilities include scheduling shifts, order writing, as well as comparing prices with competitive locations
Concessions Clerk
Galaxy Theatres
Riverside, CA
04.2023 - 05.2024
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maximized operational efficiency with thorough knowledge of product offerings, pricing, and promotions.
- Demonstrated adaptability when facing unexpected challenges or changes in daily operations.
- Enhanced customer satisfaction by providing efficient and friendly service at the concessions stand.
- Exceeded customer expectations through attentive service backed by extensive product knowledge.
- Streamlined order processing by quickly evaluating customer needs and efficiently fulfilling requests.
- Managed high-volume orders during events, maintaining accuracy while working under pressure.
- Participated in ongoing training programs to stay current on company policies, procedures, and best practices in concession services.
Shift Supervisor
Sbarro Pizza
Moreno Valley, CA
09.2021 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Education
Associate In Biology - Science Education
Riverside City College
Riverside, CAAssociates In Art - Fine Arts
Riverside City College
Riverside, CAHigh School Diploma - General Studies
Perris High School
Perris, CA06.2006
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
Languages
Spanish
Native or Bilingual
Timeline
Concessions Clerk
Galaxy Theatres
04.2023 - 05.2024
Shift Supervisor
Sbarro Pizza
09.2021 - 01.2023
Department Manager
WinCo Foods
03.2018 - Current
Associate In Biology - Science Education
Riverside City College
Associates In Art - Fine Arts
Riverside City College
High School Diploma - General Studies
Perris High School