Mario Gonzalez
San Antonio
Summary
Detail-oriented Front Office Team Lead with strong customer service, time management, and administrative skills. Proven track record in enhancing patient experiences and optimizing front office operations.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Conviva Care Solutions
San Antonio, TX
11.2024 - Current
- Greeted visitors warmly, creating positive a positive first impression of the organization.
- Managed a multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled patient appointments using electronic health record (EHR) systems.
- Maintained accurate patient records and updated information in databases.
- Assisted with insurance verification processes, enhancing the patient intake experience.
- Handled inquiries and resolved issues promptly, improving patient satisfaction levels.
Front Office Team Lead
San Antonio Specialty Health & Sports Medicine
San Antonio, TX
01.2020 - 06.2024
- Implemented process improvements that enhanced patient satisfaction and reduced wait times.
- Supervised front office operations, ensuring efficient patient flow and appointment scheduling.
- Trained and mentored team members on best practices for patient interactions and service delivery.
- Coordinated communication between healthcare providers and administrative staff to streamline workflows.
- Developed training materials for new hires to promote consistent service standards across the team.
- Led initiatives to optimize front office procedures, resulting in increased operational efficiency and effectiveness.
- Handled patient complaints professionally, taking appropriate action to resolve issues promptly and maintain a positive reputation for the clinic.
Head Food Runner
Biga on the Banks
San Antonio, TX
12.2016 - 03.2020
- Supervised food runners to ensure timely and efficient service during peak hours.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
- Trained new staff in food safety protocols and service standards to maintain quality.
- Implemented workflow improvements that increased efficiency in food runner operations.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
Education
Bachelor of Science - Health Care Management
The College of Health Care Professions
TX04-2027
Associate of Science - Health Care Management
The College of Health Care Professions
TX09-2025
High School Diploma -
Thomas Jefferson High
San Antonio, TX06-2013
Skills
- Front office management
- Administrative skills
- Customer service
- Detail orientation
- Multitasking
- Time management
- Problem-solving skills
- Listening skills
- Courteous and professional
Timeline
Front Desk Receptionist
Conviva Care Solutions
11.2024 - Current
Front Office Team Lead
San Antonio Specialty Health & Sports Medicine
01.2020 - 06.2024
Head Food Runner
Biga on the Banks
12.2016 - 03.2020
Bachelor of Science - Health Care Management
The College of Health Care Professions
Associate of Science - Health Care Management
The College of Health Care Professions
High School Diploma -
Thomas Jefferson High