Mario R. Estrada
Hire Priority - Mansions at Hastings Green
Humble,TX
2
Languages
26
years of professional experience
Results-driven multi-family housing professional with 20+ years of experience managing operations and leading teams. Focused on optimizing workflows and enhancing resident satisfaction through strategic planning and effective problem resolution. Expertise in addressing concerns, coordinating repairs, and implementing property improvements.
Work History
Leasing Consultant
2 Months- Conducted apartment tours, highlighted community amenities, and matched prospects with suitable floor plans.
- Processed lease applications, verified screening documents, and maintained accurate resident records. (Tax Credit Property)
- Processed lease applications, verified screening documents, and maintained accurate resident records.
- Supported resident retention by addressing concerns, coordinating renewals, and resolving service issues.
Assistant Manager/Acting Manager
4 Months- Interim property management supported resident satisfaction and property operations from September 2025 to November 2025. Responsive coordination with regional manager addressed resident and site needs. Independent office coverage maintained continuity throughout most of assignment, with periodic onsite support from regional manager.
- Resolved resident and family concerns with professionalism and prompt communication.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supervised daily operations, ensuring resident services, staffing coverage, and regulatory compliance.
- Monitored care processes to maintain consistent quality and timely response to resident needs.
- Coordinated department schedules, workload distribution, and follow-up on service issues.
Leasing Agent
9 Months- Drive leasing performance for assigned property by managing lease activity, reviewing eligibility, preparing reports, guiding marketing strategy, and completing monthly closeout. Deliver high-end customer service to residents and prospective residents.
- Managed leasing inquiries, qualifying prospects and matching applicants with available units.
- Conducted property tours, highlighting amenities and addressing resident questions professionally.
Leasing Agent
3 Months- Leasing goals were met through consistent support of property operations. Lease administration, eligibility review, reporting, marketing strategy, and monthly closeout were completed accurately. High-end customer service was delivered to residents and prospective residents.
- Completed secret-shopper audit and achieved perfect score of 100, earning company recognition for exceptional service.
- Processed applications, screenings, and lease documents with accuracy and confidentiality.
- Coordinated move-ins, renewals, and occupancy schedules to support smooth community operations.
Leasing Agent
1 Year 1 Month- Supported property leasing goals through lease processing, eligibility reviews, reporting, marketing support, and monthly closeout. Provided high-end customer service to corporate residents and prospective residents. Assisted with lease administration, including eligibility screening, reports, marketing plans, and monthly closeout.
- Managed resident leasing inquiries, guided prospects through applications, and maintained accurate lease documentation.
- Negotiated lease terms, renewals, and move-in details while supporting compliance with property policies.
- Conducted property tours, highlighted unit features, and converted leads into signed leases.
Leasing Manager
4 Years 2 Months- Directed leasing operations for property, including lease administration, eligibility review, reporting, marketing strategy, and monthly closeout. Delivered high-end customer service to corporate residents and prospective residents.
- Directed leasing operations to maintain occupancy, lease-ups, and resident retention goals.
- Supervised leasing team performance, coaching staff on sales techniques and Fair Housing compliance.
- Conducted apartment tours, qualified prospects, and converted leads into signed leases.
General Manager
4 Years- Directed hiring, supervision, and training across kitchen and floor staff while managing marketing, advertising, purchasing, deposits, reporting, health code compliance, quality control, and broader business operations. Built customer relationships, supported property leasing goals, and provided high-end service through prompt resolution of customer concerns.
- Directed daily restaurant operations, ensuring consistent service standards and smooth front-of-house coordination.
- Oversaw staff scheduling, training, and performance management to maintain reliable coverage and accountability.
Bilingual Service Representative
4 Years 7 Months- Served Spanish-speaking customers for sales inquiries, billing needs, and service request resolution.
- Resolved customer inquiries regarding billing, service orders, and account changes with accurate documentation.
- Processed telephone service requests, updates, and cancellations while maintaining policy compliance.
- Advised customers on service features, charges, and plan options using clear, professional communication.
Education
High School Diploma
Skills
Lease processing
Housing compliance
Property management software
Financial reporting
Customer relationship management
Customer service expertise
Strategic problem solving
Detail orientation
Results-driven
Adaptability
Team-oriented approach
Interpersonal communication
Housing compliance knowledge
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Consultant
Hire Priority - Mansions at Hastings Green
08.2026 - CurrentRead More
Assistant Manager/Acting Manager
CORNERSTONE VILLAGE SENIOR LIVING CORE MANAGEMENT GROUP
08.2025 - 12.2025Read More
Leasing Agent
LAKESHORE VILLAS
01.2025 - 04.2025Read More
Leasing Agent
ASAP
11.2024 - 08.2025Read More
Leasing Agent
LAKESHIRE APARTMENTS
02.2019 - 03.2020Read More
Leasing Manager
FIRST COMMUNITIES - EDGEWATER APARTMENTS
05.2014 - 07.2018Read More
General Manager
MAMARITAS MEXICAN BAR & GRILL
05.2010 - 05.2014Read More
Bilingual Service Representative
SBC TELEPHONE COMPANY
11.2000 - 06.2005Read More
Eastwood High School
High School Diploma
Read More