Summary
Overview
Work History
Education
Skills
References
Timeline
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Mario Reyes

Tulare,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experienced in stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience

Work History

Dispensary Agent

Token Farms
Tulare, CA
10.2024 - Current
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Handled complaints in a professional manner while providing solutions that are beneficial for both the customer and business.
  • Verified proper customer identification, medical information and paperwork.
  • Educated customers on effects, medical benefits and overall experience of using cannabis products.

Bartender

Revel Events Co.
Visalia, CA
06.2024 - Current
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Greeted guests with friendliness and professionalism.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Performed opening and closing duties including restocking supplies.

1st Assistant Manager

Zumiez
Tulare, CA
07.2017 - 02.2025
  • Provided leadership and direction to store associates in order to achieve desired customer service levels.
  • Recruited, interviewed, hired, trained, evaluated, and terminated staff members as needed.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Secured revenue, accurately monitoring transactions, and deposits to eliminate discrepancies.
  • Reviewed employee performance, and provided ongoing feedback and coaching to drive performance improvement.
  • Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
  • Resolved customer complaints in a timely manner, while ensuring satisfaction.

Education

Associate of Arts - Dance

College of The Sequoias
Visalia, CA
06-2020

High School Diploma -

Redwood High School
Visalia, CA
06-2017

Skills

  • Critical Thinking And Judgment
  • Fast learner
  • Motivational Leadership Style
  • Customer Service And Satisfaction
  • Responsible serving
  • Inventory Management
  • Cash Register Operation
  • Product knowledge

References

References available upon request.

Timeline

Dispensary Agent

Token Farms
10.2024 - Current

Bartender

Revel Events Co.
06.2024 - Current

1st Assistant Manager

Zumiez
07.2017 - 02.2025

Associate of Arts - Dance

College of The Sequoias

High School Diploma -

Redwood High School

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Mario Reyes