Mario Valencia
West Jordan,USA
Summary
Professional Store Director effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation. Focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. High-performing Director familiar with managing a range of personalities. Experience with stand-alone stores and ones in a mall environment. Personable Director who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems. Experienced with auditing District stores with fresh and policy compliance.
Overview
24
24
years of professional experience
Work History
Store Director
Save Mart
San Lorenzo, USA
05.2012 - 09.2013
- Directed daily store operations to ensure efficient customer service.
- Enhanced sales and customer service strategies to achieve district objectives.
- Trained and mentored staff to enhance team performance and customer engagement.
- Managed inventory levels to optimize stock availability and reduce waste.
Store Director
Albertsons
San Bruno, USA
12.2004 - 04.2012
- Trained district management staff in best practices.
- Oversee daily store operations and ensure compliance with company policies.
- Managed labor scheduling for the district's workforce.
- Audited sales and shrinkage data for the district.
- Trained district management team on operational excellence and best practices.
- Highest sales in the district.
- Managed labor resources and coached scheduling strategies to optimize workforce efficiency.
- Mentored staff in customer service techniques to improve customer satisfaction.
Store Director
Alberstsons
Hayward, USA
02.2001 - 11.2004
- Remodeled store, directed store associates to increase sales through customer engagement.
- Achieved highest sales during event in district.
- Achieved highest sales during Valentine's week in district.
Store Director
Lucky Stores
Hayward, USA
07.1997 - 01.2001
- Directed 85 associates in a 56,000 square foot store promoting sales and profits.
- Had several sidewalk and parking lot sales as we were next to South Shore Beach.
- Increased sales to 550,000 weekly and profits to over 350,000 per quarter.
Store Director
Lucky Stores
San Leandro, USA
01.1990 - 06.1991
- First store as store Director, increased sales to over 450,000 and profits of over one million dollars in the first year.
- Liaison to school district employment development to high schools.
Education
Associate of Arts - Business Management
Chabot College
Skills
- Time Management
- Service Orientation
- Administration and Management
- Critical Thinking
- Judgment and Decision Making
- Monitoring
- Personnel and Human Resources
- Education and Training
- Management of Personnel Resources
- Sales and Marketing
- Foreign Language
- Food Production
- Equipment Maintenance
- Troubleshooting
- Compliance Auditing
- Shrink Control
- Labor Management
- Merchandising
- Increasing Sales
- Event Sales
Accomplishments
W.A.F.C. certified
Timeline
Store Director
Save Mart
05.2012 - 09.2013
Store Director
Albertsons
12.2004 - 04.2012
Store Director
Alberstsons
02.2001 - 11.2004
Store Director
Lucky Stores
07.1997 - 01.2001
Store Director
Lucky Stores
01.1990 - 06.1991
Associate of Arts - Business Management
Chabot College